One Button. A Real Person. Help on the Way.

No. The pendant has a built-in 4G SIM and works independently anywhere in the UK. No smartphone, Wi-Fi, or landline is required.

The device uses multi-network roaming SIM technology, which automatically connects to the strongest available signal. No setup is required, there is no need to choose a network, and it works across multiple UK networks.

The user is connected immediately to our UK-based monitoring team. We speak directly through the device, assess the situation, and contact family or emergency services if required.

99.6% of alarm calls are answered in under 60 seconds. Fast response is critical in emergencies such as falls.

Yes. The pendant works anywhere with a mobile signal — at home, in the garden, out walking, or shopping.

Yes. The device is water resistant (IPX7), so it can be worn in the shower. We do not recommend wearing it while bathing, swimming, or in chemically treated water such as chlorine or salt water.

The device uses built-in sensors to detect sudden movement followed by a rapid stop, which can indicate a fall. Fall detection is a useful safety feature but cannot guarantee detection of every fall, so if the user is able to, they should always press the button manually in an emergency.

If no response is heard, we treat the situation as an emergency, escalate immediately, and alert emergency contacts and services.

The battery lasts several days depending on usage and settings. It is easily recharged using the included charging base.

Yes. The pendant is lightweight and designed for continuous wear.

Our team will speak through the device to check everything is OK. There are no penalties for accidental activations.

Monthly plans have no long-term contract and can be cancelled any time. Annual plans are paid upfront for 12 months.

Yes. You can order a second device at half price for the same household under one bill payer.

The SOS pendant, charging base and plug, lanyard, and user guide.

Yes. Most customers purchase for a parent or relative.

Yes. Call us anytime on 01704 332840 to check in or update details.

Yes — completely. Built-in 4G SIM, no landline or broadband needed. Fully future-proof for the 2027 digital switchover.

Yes. Built-in motion sensors detect falls automatically and alert our monitoring team without the wearer needing to press the button. We always recommend pressing the SOS button when possible — fall detection is an additional layer of protection.

Yes. The automatic fall detection, GPS tracking, and simple single-button design make it suitable for people with dementia. The device requires no technical knowledge from the wearer.

Yes. We offer a 30-day trial. Try the pendant at home for 30 days — if it is not right for any reason, simply return it. No first payment is taken until the trial period ends.

Yes. Users with a long-term illness or disability — including arthritis, heart disease, COPD, dementia, Parkinson's, diabetes, epilepsy, and many other conditions — qualify for 20% VAT relief. No paperwork or doctor's note needed. Simply declare at checkout. This saves £5.20 per month on the standard plan.

Yes. Tim is available including evenings and weekends. Book at: calendly.com/tim-hillman-holdengrange/30min

Yes. Family members can see the GPS location through our monitoring platform. Call 01704 332840 or book a call with Tim to set this up — takes minutes.