About Holden Grange
Real people, supporting real families — 24/7.
Technology plays an important role, but people come first.
At Holden Grange, we use technology to deliver support when it is needed — helping to take the pressure off families.
So you can step back, knowing someone is always there.
TSA Members
TEC QSF Certified
CE Certified
Rated Excellent
Cyber EssentialsOur story
From Family Business to Industry Leader
For over three decades, Holden Grange has evolved from a small family-run operation into a trusted leader in personal safety technology, providing peace of mind to thousands of families across the United Kingdom.
Our recent TEC QSF Accreditation demonstrates our commitment to the highest standards in Technology Enabled Care. Combined with our team's 30+ years of combined experience, we are positioned as industry leaders in quality telecare services.
Our people-first philosophy guides everything we do. From technological innovations to customer interactions, we believe everyone deserves to feel safe and supported.
What drives us
Our Values
Reliability
Consistent, dependable safety solutions you can count on, every hour of every day.
Innovation
Cutting-edge 4G technology to provide the best possible protection, now and after 2027.
Compassion
Every user treated with the care and respect they deserve.
Excellence
The highest independently verified standards maintained across every service we provide.
The heart of what we do
Our Alarm Receiving Centre
At the heart of Holden Grange is our professionally staffed Alarm Receiving Centre, operating 24 hours a day, 7 days a week, 365 days a year.
Every call is handled by trained, compassionate operators who assess the situation via two-way communication, access GPS location data, and coordinate with emergency contacts or services. We make regular check calls until someone arrives, keeping both the user and their family informed throughout.
Our services
Who We Protect
Individuals and Families
Personal alarm solutions that help elderly family members and vulnerable individuals maintain their independence with confidence. From GPS watches to simple pendant alarms.
Businesses and Organisations
We partner with housing associations, care providers, and businesses to implement scalable telecare solutions. Our trade portal offers competitive pricing and dedicated account management.
Lone Workers
Lone worker solutions designed to support staff safety in remote or higher-risk environments, with rapid alarm handling and 24/7 monitoring.
The people who keep you safe
Meet Our Team
These are the real people who answer when your loved one presses their SOS button.
Hannah Pinnington
Managing Director
Hannah leads Holden Grange with a strong focus on quality, accountability, and continuous improvement. With hands-on experience in monitoring operations, she ensures the team consistently meets high standards, reflected in Holden Grange's TEC QSF accreditation.
ARC Supervisors
Christine
ARC Supervisor
Christine has over 13 years' experience in telecare monitoring and plays a key role in supporting both the team and our service users. Known for her calm and measured approach, she helps ensure calls are handled to a consistently high standard.
Kim
ARC Supervisor
With 13 years' experience in telecare, Kim is highly skilled in both call handling and supporting the team. She is known for her steady approach and ability to quickly understand what people need, helping to make sure every situation is handled with care.
ARC Operators
Dale
ARC Operator
Dale is a calm and reassuring presence on the phone, especially in more difficult situations. He takes the time to listen and understand what is going on, helping callers feel at ease from the moment they get through.
Paul
ARC Operator
Paul brings a wealth of experience speaking with people over the phone and has a naturally warm, approachable manner. He puts callers at ease quickly and is always happy to take the time for a proper conversation, while making sure everything is handled as it should be.
Nigel
ARC Operator
Nigel is a reliable member of the team who focuses on handling calls clearly and efficiently. He takes a steady, no-nonsense approach, helping to ensure service users get the support they need without delay.
Sean
ARC Operator
Sean is the newest member of the team and has quickly settled into the role. He approaches calls with a calm and thoughtful manner, taking the time to listen and ensure each situation is handled appropriately.
Sales
Tim
Sales Manager
With over 25 years' experience in sales, Tim takes a straightforward and honest approach. He focuses on giving clear information and helping people choose what is right for them, without any pressure.
Certified excellence
Industry-Leading Accreditations
TSA Members
Proud members of the Telecare Services Association, representing 350+ UK organisations. Committed to the highest ethical standards, ensuring legally compliant services that prioritise safety and independence.
TEC QSF Certified
Awarded the TEC Quality Standards Framework -- the only UKAS-accredited certification for UK telecare. Independently audited across 10 core standards for unmatched quality assurance.
Ready to Protect Someone You Love?
Take our 60-second quiz to find the right alarm, or speak to our friendly UK team today.