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We make it completely risk-free to get started. Delivery is £1.99 anywhere in the UK, use the device at home for 30 days before your first payment, return it using the provided packaging if it is not right, and you only pay the return postage.

No. None of these are required. All devices use built-in 4G mobile connectivity, work straight out of the box, and need no installation or technical setup.

You are instantly connected to our UK-based monitoring team. We speak directly through the device, assess the situation immediately, and contact family members or emergency services if required.

99.6% of calls are answered in under 60 seconds, and in urgent situations response and escalation happen immediately.

If there is no response, we treat the situation as an emergency, escalate immediately, and alert emergency services and family contacts.

Monthly plans have no long-term contract and can be cancelled any time. Annual plans are paid upfront for 12 months.

Yes. If the user has a chronic illness or disability, they may qualify for 20% VAT relief, which can be declared during checkout.

Yes. Most customers do. You can order on behalf of a loved one, choose the delivery address, and the setup is simple for both parties.

Anywhere in the UK with 4G signal, with full national coverage and 24/7 UK-based monitoring.

Call or email us any time. There are no cancellation fees on monthly plans.