Smart Safety Watch
A Trained Operator. 60 Seconds Away. On Their Wrist.
Your loved one wears it like a normal watch. But when they fall, or press SOS, a real person answers — not an app, not a voicemail. A trained UK operator who can see where they are and send help immediately.
£1.99 delivery • First subscription payment after 30 days • Book a callback
Pay just £1.99 delivery to start the trial. If it is not right, simply return the device within 30 days. If you keep it, your subscription continues automatically after the trial.
Under UK law, personal alarms are VAT-free if the user has a long-term illness or disability. No paperwork needed.
TSA Members
UK Monitoring
CE Certified
Rated Excellent
TEC QSF Certified
Cyber Essentials
Southampton
Why Hampshire Families Are Choosing Our Safety Watch
Southampton is Hampshire's largest city, and its elderly population continues to grow. Across Southampton, Eastleigh, Fareham, and the wider Hampshire area, tens of thousands of older residents live independently — many in homes that are a considerable distance from their closest family members. Traditional pendant alarms tie the wearer to their home. Our Smart Safety Watch removes that limitation entirely. Using 4G mobile connectivity, the watch provides GPS tracking, fall detection, and an SOS emergency button that works anywhere — at home in Shirley, walking in Southampton Common, shopping in West Quay, or visiting family in Winchester. Southampton's position on the south coast also means many elderly residents enjoy walking along the waterfront, visiting the country parks in Hedge End and Eastleigh, or taking day trips to the New Forest. The watch provides continuous protection during all of these activities, giving families confidence that their loved one can enjoy life while remaining safe.
University Hospital Southampton NHS Foundation Trust and the Hampshire and Isle of Wight Integrated Care Board encourage the adoption of assistive technology for older adults. Our watch supports Southampton City Council's commitment to enabling independent living by providing mobile safety monitoring that extends beyond the home — something that council-provided community alarms cannot achieve.
We also deliver to:
The moment that matters
How We Protect Your Loved One
Here is exactly how we keep your loved one safe, from the moment the SOS button is pressed to the moment help arrives.
We carry out regular checks on your loved one, reassure them, and update you until they are in safe hands.
How protection works
Wear. Alert. Respond. Stay.
Four steps. One promise. Your loved one is never alone.
Your loved one wears the device every day — in the shower, in the garden, at the shops. Protection is always on.
Falls detected automatically. One press of the SOS button sends an alert instantly. No phone needed. No app needed.
A trained UK operator answers in under 60 seconds. They speak through the device, see GPS location, and assess the situation calmly.
We contact family. We call emergency services if needed. We carry out check-in calls. We do not hang up until your loved one is safe.
How it works
Getting Started Takes Minutes, Not Days
Watch
Pendant
Choose Your Plan and Device
Take our quiz or call us. Select watch or pendant, monthly or annual. We will help you pick the right fit.
Receive and Activate
£1.99 next-day delivery. Your device arrives pre-configured and ready to use straight out of the box. Just charge and wear.
Press for Help, 24/7
Press the SOS button anytime, anywhere. 99.6% of alarm calls are answered in under 60 seconds by our UK team.
See it in action
Watch the Smart Safety Watch in Action
See exactly how the SOS button, two-way voice, fall detection, and GPS tracking work together to protect your loved one.
Start 30-Day TrialHow help reaches your loved one
Press the Button. We Handle Everything.
SOS Pressed
One press or automatic fall detection triggers the alert
Operator Answers
99.6% answered in under 60 seconds by our UK team
GPS Located
We see exactly where they are and talk through the device
Help Dispatched
Emergency services called. Family informed. We carry out check-in calls until help arrives.
How This Watch Protects Your Loved One
Life-saving protection
Fall Detection
Falls detected automatically — alarm triggers even if they can't press the button.
GPS Tracking
GPS locates them instantly — our team sees exactly where they are, even if they can't tell us.
Two-Way Voice
Our operator talks to them through the watch, calmly, until help arrives.
SOS Button
One press connects directly to our 24/7 UK monitoring team.
Health monitoring
Heart Rate
Continuous heart rate monitoring right on the wrist.
Blood Oxygen (SpO2)
Tracks blood oxygen saturation levels throughout the day.
Activity Tracking
Daily step count and movement monitoring.
Reminders
Medication and appointment alerts on the wrist.
Everyday convenience
Waterproof (IP67)
Worn in the shower where most falls happen. Never needs to come off. Avoid soaps, shampoos, cleaning products, salt water, and chemicals.
Up to 72-Hour Battery
Up to three days of protection on a single charge. 600mAh rechargeable battery.
4G Connected
Works anywhere in the UK. No Wi-Fi, no landline, no setup needed.
Future-Proof
4G technology, ready for the 2027 digital switchover.
Real people answering your call
Our UK Monitoring Centre
When your loved one presses the SOS button, it is answered by a trained, compassionate member of our team at our Alarm Receiving Centre in Southport, UK. Not a call centre overseas. Not a recorded message. A real person with your family member’s name, medical notes, and emergency contacts already on screen before the call connects. Our centre is TSA accredited, TEC QSF certified, and Cyber Essentials certified. Meet our monitoring team.
Who Is the Watch Best For?
Three common situations where the Smart Safety Watch makes the biggest difference.
Active and Independent
For those who go out regularly and want protection wherever they are.
- GPS tracking when out and about
- Looks like a normal watch
- Fall detection even outdoors
- Activity and step tracking
Family Peace of Mind
For families who want reassurance that help is always available.
- Know their location anytime
- Automatic fall alerts sent
- Family informed by our team
- 30-day trial
Everything Included as Standard
Charged and ready to wear
With Type-C USB cable
Fitted and activated
Connected from day one
Simple, clear instructions
Included as standard
30-Day Trial
We are so confident your loved one will benefit that we offer a 30-day trial before your first payment. Not right for any reason? Simply return it to us. Return postage is covered by the customer.
- Try before you pay
- £1.99 next-day delivery
- No contract on monthly plans
- Cancel at any time
Or choose the annual plan at £261.88 upfront
Important Information
Mobile Signal Requirements
This device requires a mobile signal to connect to our Care Team. In areas with no mobile signal, an alarm call cannot be made, two-way voice will not work, and your location cannot be identified — in the same way a mobile phone cannot make a call without signal. Our devices will operate on weaker signals, however a 4G connection is recommended for the fastest possible response.
Pacemakers and Implanted Cardiac Devices
If you have a pacemaker or other implanted cardiac device, keep the watch at least 15cm (6 inches) away from the device at all times. We recommend wearing the watch on the opposite wrist from your pacemaker — for example, on your right wrist if your pacemaker is on the left side. This follows international safety standards ISO 14117 and IEC 60601-1-2 covering electromagnetic compatibility for medical devices. Modern pacemakers are designed with strong shielding, but maintaining this distance ensures safe and comfortable use. If you have any concerns, please consult your GP or the manufacturer of your pacemaker before use.
Product Appearance
The device you receive may look slightly different from the images shown on this page. All devices supplied have the same features and functionality as described.
Fall Detection Limitations
Fall detection is highly accurate but may not detect all fall types (e.g. slow slides from a chair). It may occasionally trigger during vigorous activity. It offers an extra layer of protection, but wherever possible, the SOS button should be pressed to ensure help is requested.
Response Time
99.6% of alarm calls are answered within 60 seconds. This is a measured figure recorded across live alarm activations, not a target or estimate. In the rare cases where response takes slightly longer, our team continues to monitor until help arrives.
Common questions in Southampton
Frequently asked questions
Does the watch cover Southampton, Portsmouth, and wider Hampshire?
Yes. 4G coverage is excellent across Southampton, Portsmouth, Eastleigh, Fareham, Winchester, Romsey, and Hedge End. The multi-network SIM selects the strongest signal automatically. GPS tracking works reliably outdoors throughout Hampshire, including coastal areas and the New Forest fringes.
Can you deliver to SO and PO postcodes?
We offer free next-day delivery to all Hampshire postcodes including SO (Southampton), PO (Portsmouth/Fareham), and surrounding areas. Orders placed before 2pm Monday to Friday are dispatched the same day.
How does this compare to Southampton City Council's community alarm?
Southampton City Council offers a community alarm service with pendant-style devices that work within the home via a base unit. Our watch provides mobile protection using 4G, so the wearer is covered at home, in Southampton Common, at West Quay, or visiting the New Forest. The two services complement each other for complete coverage.
Is the watch useful for elderly residents who visit the New Forest?
Yes. The New Forest has good 4G coverage along main routes and in villages, though very remote woodland areas may have reduced signal. GPS tracking works well outdoors throughout the Forest. The watch stores the last known location, so even in areas with temporary signal loss, contacts can see the most recent position.
How water-resistant is the watch for coastal living?
The watch is IP67 rated, meaning it withstands splashes, rain, and brief submersion. It is perfect for walks along Southampton Water or the Solent coast. It should be removed before swimming or prolonged water exposure, but it handles everyday contact with water without any issues.
Can family members in different locations all receive alerts?
Yes. Up to five emergency contacts can be added, and they can be located anywhere in the world. All contacts receive simultaneous app notifications when the SOS button is pressed or a fall is detected. The watch then calls each contact in turn until someone answers for two-way voice communication.
Does the monthly plan include everything needed?
Yes. The monthly subscription includes the built-in SIM card, mobile data for GPS tracking and app connectivity, unlimited calls to emergency contacts, fall detection monitoring, and full access to the companion app. There are no additional charges, activation fees, or hidden costs.
How quickly can the watch be set up after delivery?
Most customers complete setup within ten minutes of opening the box. Charge the watch for two hours, download the free companion app, scan the QR code included in the box, and add your emergency contacts. The SIM is pre-activated, so the watch is ready to use as soon as it is charged.
Not ready today?
Get Free Safety Tips & Exclusive Offers
Join families across the UK who receive our weekly guide to keeping loved ones safe and independent at home.
No spam, ever. Unsubscribe in one click.
Ready to Protect Your Loved One?
Start the 30-day trial today.
£1.99 next-day delivery • No contract • Cancel anytime
£25.99/mo includes your device, 24/7 UK monitoring, GPS tracking, fall detection, and unlimited SOS calls.
Cancel by phone or email, any time. No notice period on monthly plans. We confirm within 24 hours and you will not be charged again.
Or call our friendly UK team: 01704 332840
Book a callback at a time that suits you — evenings and weekends available
£1.99 delivery. First monitoring payment taken after your 30-day trial period.
“If you have any questions at all, please call us. We are a small UK team and we genuinely care about every person we protect.”
Hannah Pinnington, Managing Director
Holden Grange is a UK personal alarm and monitoring service based in Southport. TSA accredited. TEC QSF certified. Protecting families across the UK.