Smart Safety Watch
A Trained Operator. 60 Seconds Away. On Their Wrist.
Your loved one wears it like a normal watch. But when they fall, or press SOS, a real person answers — not an app, not a voicemail. A trained UK operator who can see where they are and send help immediately.
£1.99 delivery • First subscription payment after 30 days • Book a callback
Pay just £1.99 delivery to start the trial. If it is not right, simply return the device within 30 days. If you keep it, your subscription continues automatically after the trial.
Under UK law, personal alarms are VAT-free if the user has a long-term illness or disability. No paperwork needed.
TSA Members
UK Monitoring
CE Certified
Rated Excellent
TEC QSF Certified
Cyber Essentials
Reading
Supporting Independent Living Across Reading
Reading offers a wonderful quality of life for older residents, with its riverside walks, Forbury Gardens, and excellent local amenities. Our Smart Safety Watch is designed to help people in Reading maintain their independence while staying connected to help whenever they need it. Unlike traditional pendant alarms, our watch goes everywhere with you. It works across Reading town centre, along the Kennet and Thames paths, and throughout the Berkshire countryside — no base unit or landline needed. We deliver free to all Reading postcodes and surrounding Berkshire towns including Wokingham, Bracknell, Henley, Woodley, and Caversham.
Reading residents benefit from excellent 4G coverage across the town and county. The watch provides a discreet, modern alternative to bulky pendant alarms — worn just like a normal wristwatch so you never feel self-conscious wearing it.
We also deliver to:
The moment that matters
How We Protect Your Loved One
Here is exactly how we keep your loved one safe, from the moment the SOS button is pressed to the moment help arrives.
We carry out regular checks on your loved one, reassure them, and update you until they are in safe hands.
How protection works
Wear. Alert. Respond. Stay.
Four steps. One promise. Your loved one is never alone.
Your loved one wears the device every day — in the shower, in the garden, at the shops. Protection is always on.
Falls detected automatically. One press of the SOS button sends an alert instantly. No phone needed. No app needed.
A trained UK operator answers in under 60 seconds. They speak through the device, see GPS location, and assess the situation calmly.
We contact family. We call emergency services if needed. We carry out check-in calls. We do not hang up until your loved one is safe.
How it works
Getting Started Takes Minutes, Not Days
Watch
Pendant
Choose Your Plan and Device
Take our quiz or call us. Select watch or pendant, monthly or annual. We will help you pick the right fit.
Receive and Activate
£1.99 next-day delivery. Your device arrives pre-configured and ready to use straight out of the box. Just charge and wear.
Press for Help, 24/7
Press the SOS button anytime, anywhere. 99.6% of alarm calls are answered in under 60 seconds by our UK team.
See it in action
Watch the Smart Safety Watch in Action
See exactly how the SOS button, two-way voice, fall detection, and GPS tracking work together to protect your loved one.
Start 30-Day TrialHow help reaches your loved one
Press the Button. We Handle Everything.
SOS Pressed
One press or automatic fall detection triggers the alert
Operator Answers
99.6% answered in under 60 seconds by our UK team
GPS Located
We see exactly where they are and talk through the device
Help Dispatched
Emergency services called. Family informed. We carry out check-in calls until help arrives.
How This Watch Protects Your Loved One
Life-saving protection
Fall Detection
Falls detected automatically — alarm triggers even if they can't press the button.
GPS Tracking
GPS locates them instantly — our team sees exactly where they are, even if they can't tell us.
Two-Way Voice
Our operator talks to them through the watch, calmly, until help arrives.
SOS Button
One press connects directly to our 24/7 UK monitoring team.
Health monitoring
Heart Rate
Continuous heart rate monitoring right on the wrist.
Blood Oxygen (SpO2)
Tracks blood oxygen saturation levels throughout the day.
Activity Tracking
Daily step count and movement monitoring.
Reminders
Medication and appointment alerts on the wrist.
Everyday convenience
Waterproof (IP67)
Worn in the shower where most falls happen. Never needs to come off. Avoid soaps, shampoos, cleaning products, salt water, and chemicals.
Up to 72-Hour Battery
Up to three days of protection on a single charge. 600mAh rechargeable battery.
4G Connected
Works anywhere in the UK. No Wi-Fi, no landline, no setup needed.
Future-Proof
4G technology, ready for the 2027 digital switchover.
Real people answering your call
Our UK Monitoring Centre
When your loved one presses the SOS button, it is answered by a trained, compassionate member of our team at our Alarm Receiving Centre in Southport, UK. Not a call centre overseas. Not a recorded message. A real person with your family member’s name, medical notes, and emergency contacts already on screen before the call connects. Our centre is TSA accredited, TEC QSF certified, and Cyber Essentials certified. Meet our monitoring team.
Who Is the Watch Best For?
Three common situations where the Smart Safety Watch makes the biggest difference.
Active and Independent
For those who go out regularly and want protection wherever they are.
- GPS tracking when out and about
- Looks like a normal watch
- Fall detection even outdoors
- Activity and step tracking
Family Peace of Mind
For families who want reassurance that help is always available.
- Know their location anytime
- Automatic fall alerts sent
- Family informed by our team
- 30-day trial
Everything Included as Standard
Charged and ready to wear
With Type-C USB cable
Fitted and activated
Connected from day one
Simple, clear instructions
Included as standard
30-Day Trial
We are so confident your loved one will benefit that we offer a 30-day trial before your first payment. Not right for any reason? Simply return it to us. Return postage is covered by the customer.
- Try before you pay
- £1.99 next-day delivery
- No contract on monthly plans
- Cancel at any time
Or choose the annual plan at £261.88 upfront
Important Information
Mobile Signal Requirements
This device requires a mobile signal to connect to our Care Team. In areas with no mobile signal, an alarm call cannot be made, two-way voice will not work, and your location cannot be identified — in the same way a mobile phone cannot make a call without signal. Our devices will operate on weaker signals, however a 4G connection is recommended for the fastest possible response.
Pacemakers and Implanted Cardiac Devices
If you have a pacemaker or other implanted cardiac device, keep the watch at least 15cm (6 inches) away from the device at all times. We recommend wearing the watch on the opposite wrist from your pacemaker — for example, on your right wrist if your pacemaker is on the left side. This follows international safety standards ISO 14117 and IEC 60601-1-2 covering electromagnetic compatibility for medical devices. Modern pacemakers are designed with strong shielding, but maintaining this distance ensures safe and comfortable use. If you have any concerns, please consult your GP or the manufacturer of your pacemaker before use.
Product Appearance
The device you receive may look slightly different from the images shown on this page. All devices supplied have the same features and functionality as described.
Fall Detection Limitations
Fall detection is highly accurate but may not detect all fall types (e.g. slow slides from a chair). It may occasionally trigger during vigorous activity. It offers an extra layer of protection, but wherever possible, the SOS button should be pressed to ensure help is requested.
Response Time
99.6% of alarm calls are answered within 60 seconds. This is a measured figure recorded across live alarm activations, not a target or estimate. In the rare cases where response takes slightly longer, our team continues to monitor until help arrives.
Common questions in Reading
Frequently asked questions
Does the watch work throughout Reading town centre?
Yes. Reading has excellent 4G coverage and the watch works reliably across the town centre, the Oracle shopping area, Forbury Gardens, and all residential areas throughout the RG postcode area.
Can I use the watch walking along the Thames Path in Reading?
Absolutely. The GPS and 4G connectivity work outdoors along the Thames and Kennet paths, in Prospect Park, and across all of Reading's green spaces.
Is the watch suitable for someone with dementia in Reading?
Yes. The GPS tracking feature is particularly valuable for families supporting someone with dementia. Carers can monitor location in real time via our app, and the watch can raise an automatic alert if the wearer leaves a preset safe zone.
What is included in the box when it arrives?
You receive the Smart Safety Watch with SIM card pre-installed, a magnetic charging cable, a quick-start guide, and a pre-paid returns label. Everything is ready to use straight from the box.
Do I need broadband or Wi-Fi at home in Reading?
No. The watch has its own built-in 4G SIM card and works completely independently. You do not need broadband, Wi-Fi, a landline, or any other equipment.
Can multiple family members track the watch location?
Yes. You can add multiple family members to the companion app so everyone can see the wearer's location. This is ideal for families across Reading and Berkshire who share caring responsibilities.
How long does the battery last?
The watch battery lasts up to 3 days on a single charge with typical use. Charging takes around 2 hours using the included magnetic cable.
What happens when I press the SOS button in Reading?
Pressing the SOS button connects you directly to our 24/7 UK monitoring centre via two-way voice call. They see your exact GPS location in Reading and can contact your emergency contacts or arrange help immediately.
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Ready to Protect Your Loved One?
Start the 30-day trial today.
£1.99 next-day delivery • No contract • Cancel anytime
£25.99/mo includes your device, 24/7 UK monitoring, GPS tracking, fall detection, and unlimited SOS calls.
Cancel by phone or email, any time. No notice period on monthly plans. We confirm within 24 hours and you will not be charged again.
Or call our friendly UK team: 01704 332840
Book a callback at a time that suits you — evenings and weekends available
£1.99 delivery. First monitoring payment taken after your 30-day trial period.
“If you have any questions at all, please call us. We are a small UK team and we genuinely care about every person we protect.”
Hannah Pinnington, Managing Director
Holden Grange is a UK personal alarm and monitoring service based in Southport. TSA accredited. TEC QSF certified. Protecting families across the UK.