Common questions in Nottingham
Frequently asked questions
Does the watch get 4G signal across Nottingham and the East Midlands?
Yes. 4G coverage is strong across Nottingham city centre, Beeston, Long Eaton, Mansfield, Newark, and neighbouring Derby and Leicester. The watch uses a multi-network SIM that selects the strongest available signal, providing reliable connectivity across the region.
Can the watch be delivered to NG and DE postcodes?
We offer £1.99 next-day delivery to all East Midlands postcodes including NG (Nottingham), DE (Derby), LE (Leicester), and surrounding areas. Orders placed before 2pm ship the same day.
How does this work alongside Nottingham City Council telecare?
Nottingham City Council provides a home-based community alarm service using pendant alarms and a landline-connected base unit. Our watch extends protection beyond the home — it works on the Nottingham tram, at the shops in Victoria Centre, in Wollaton Park, and anywhere with 4G signal. The two services work well together.
Does the watch work on the Nottingham Express Transit tram?
Yes. The watch works on the NET tram network throughout Nottingham and into the surrounding suburbs. 4G coverage is available along the tram routes, and GPS tracking updates as the wearer travels. The SOS button is available at all times during tram journeys.
How often does the GPS location update?
In normal mode, the GPS location updates every few minutes to conserve battery. When the SOS button is pressed or a fall is detected, the location updates immediately and continues at frequent intervals so contacts can track the wearer's position in real time during an emergency.
Is the watch suitable for someone with dementia?
The watch can be very helpful for people with early to mid-stage dementia. The geofence feature sends an alert if the wearer leaves a designated safe area, and GPS tracking allows family members to locate them quickly. The watch is designed to be worn continuously and is difficult to remove accidentally.
What happens if the wearer accidentally presses the SOS button?
After pressing the SOS button, there is a brief countdown period during which the wearer can cancel the alert. If cancelled, no notification is sent. If the countdown completes, the alert is sent to all nominated contacts. Occasional accidental presses are normal and easily dismissed.
Can I buy the watch as a gift for an elderly relative?
Yes. Many customers buy the watch as a gift for elderly parents, grandparents, or other relatives. You can set up the companion app and emergency contacts yourself, then simply give the charged watch to the wearer. The setup can be completed before or after gifting.