Common questions in Manchester
Frequently asked questions
Does the watch get reliable signal across Greater Manchester?
Yes. The watch operates on the 4G network, which has strong coverage across all ten Greater Manchester boroughs including Manchester city centre, Salford, Trafford, Stockport, Oldham, Rochdale, Bury, Bolton, Wigan, and Tameside. GPS tracking works reliably outdoors throughout the region.
Can you deliver the watch to Manchester postcodes quickly?
We offer £1.99 next-day delivery to all Greater Manchester postcodes including M, OL, BL, SK, and WN areas. Orders placed before 2pm Monday to Friday are dispatched the same day.
How does this watch compare to Manchester council telecare alarms?
Manchester City Council and other Greater Manchester councils offer pendant alarms that only work within the home and require a landline. Our watch uses 4G mobile connectivity, so it protects the wearer everywhere — at home, at the shops, visiting friends in Stockport, or walking in Heaton Park. It complements council services rather than replacing them.
Is the watch suitable for elderly people who travel on the Metrolink?
Yes. The watch works anywhere with 4G signal, including on the Metrolink tram network and local bus routes across Greater Manchester. GPS tracking updates regularly so you can follow your loved one's journey in real time.
Can I set up safe zones and receive alerts?
Yes. Using the free companion app, you can set up geofence zones around familiar locations such as home, a day centre, or a relative's house. You will receive an automatic notification if the wearer leaves a designated safe zone, which is particularly helpful for those with early-stage dementia.
What happens if the wearer falls and cannot press the button?
The watch has a built-in accelerometer that automatically detects falls. If a fall is detected, the watch sends an alert with the GPS location to all nominated contacts. If no one responds within 60 seconds, the watch places an automatic emergency call to the first contact on the list.
Is there a contract or can I cancel anytime?
The monthly plan is rolling with no long-term contract. You can cancel at any time with no exit fees or penalties. The SIM and data are included in the monthly subscription — there are no hidden costs.
How many emergency contacts can I add?
You can add up to five emergency contacts through the companion app. When the SOS button is pressed or a fall is detected, the watch will call each contact in sequence until someone answers. All contacts receive a text alert with the wearer's GPS location simultaneously.