Smart Safety Watch
A Trained Operator. 60 Seconds Away. On Their Wrist.
Your loved one wears it like a normal watch. But when they fall, or press SOS, a real person answers — not an app, not a voicemail. A trained UK operator who can see where they are and send help immediately.
£1.99 delivery • First subscription payment after 30 days • Book a callback
Pay just £1.99 delivery to start the trial. If it is not right, simply return the device within 30 days. If you keep it, your subscription continues automatically after the trial.
Under UK law, personal alarms are VAT-free if the user has a long-term illness or disability. No paperwork needed.
TSA Members
UK Monitoring
CE Certified
Rated Excellent
TEC QSF Certified
Cyber Essentials
Liverpool
A Smarter Way to Protect Elderly Loved Ones in Liverpool
Liverpool and Merseyside have a strong sense of community, but that does not make it easy to keep an eye on elderly relatives who live independently. Across the Liverpool City Region — including the Wirral, St Helens, Knowsley, and Sefton — over 280,000 residents are aged 65 or older, and many live alone. Our Smart Safety Watch offers a straightforward solution. It straps on like a normal watch and uses 4G connectivity to keep your loved one connected to family at all times. If they press the SOS button or the watch detects a fall, you receive an instant alert on your phone with their GPS location. The watch is especially valuable for Merseyside's active elderly population — whether they are walking along the promenade in Crosby, visiting Sefton Park, shopping in Liverpool ONE, or attending a community centre in St Helens. There is no base unit to restrict their movement and no landline required.
Merseyside's NHS trusts — including Liverpool University Hospitals and Alder Hey (for intergenerational family support) — recognise the value of technology-enabled care. Our watch complements Liverpool City Council and neighbouring councils' adult social care services, providing the kind of mobile safety net that traditional pendant alarms cannot offer once a person steps outside their front door.
We also deliver to:
The moment that matters
How We Protect Your Loved One
Here is exactly how we keep your loved one safe, from the moment the SOS button is pressed to the moment help arrives.
We carry out regular checks on your loved one, reassure them, and update you until they are in safe hands.
How protection works
Wear. Alert. Respond. Stay.
Four steps. One promise. Your loved one is never alone.
Your loved one wears the device every day — in the shower, in the garden, at the shops. Protection is always on.
Falls detected automatically. One press of the SOS button sends an alert instantly. No phone needed. No app needed.
A trained UK operator answers in under 60 seconds. They speak through the device, see GPS location, and assess the situation calmly.
We contact family. We call emergency services if needed. We carry out check-in calls. We do not hang up until your loved one is safe.
How it works
Getting Started Takes Minutes, Not Days
Watch
Pendant
Choose Your Plan and Device
Take our quiz or call us. Select watch or pendant, monthly or annual. We will help you pick the right fit.
Receive and Activate
£1.99 next-day delivery. Your device arrives pre-configured and ready to use straight out of the box. Just charge and wear.
Press for Help, 24/7
Press the SOS button anytime, anywhere. 99.6% of alarm calls are answered in under 60 seconds by our UK team.
See it in action
Watch the Smart Safety Watch in Action
See exactly how the SOS button, two-way voice, fall detection, and GPS tracking work together to protect your loved one.
Start 30-Day TrialHow help reaches your loved one
Press the Button. We Handle Everything.
SOS Pressed
One press or automatic fall detection triggers the alert
Operator Answers
99.6% answered in under 60 seconds by our UK team
GPS Located
We see exactly where they are and talk through the device
Help Dispatched
Emergency services called. Family informed. We carry out check-in calls until help arrives.
How This Watch Protects Your Loved One
Life-saving protection
Fall Detection
Falls detected automatically — alarm triggers even if they can't press the button.
GPS Tracking
GPS locates them instantly — our team sees exactly where they are, even if they can't tell us.
Two-Way Voice
Our operator talks to them through the watch, calmly, until help arrives.
SOS Button
One press connects directly to our 24/7 UK monitoring team.
Health monitoring
Heart Rate
Continuous heart rate monitoring right on the wrist.
Blood Oxygen (SpO2)
Tracks blood oxygen saturation levels throughout the day.
Activity Tracking
Daily step count and movement monitoring.
Reminders
Medication and appointment alerts on the wrist.
Everyday convenience
Waterproof (IP67)
Worn in the shower where most falls happen. Never needs to come off. Avoid soaps, shampoos, cleaning products, salt water, and chemicals.
Up to 72-Hour Battery
Up to three days of protection on a single charge. 600mAh rechargeable battery.
4G Connected
Works anywhere in the UK. No Wi-Fi, no landline, no setup needed.
Future-Proof
4G technology, ready for the 2027 digital switchover.
Real people answering your call
Our UK Monitoring Centre
When your loved one presses the SOS button, it is answered by a trained, compassionate member of our team at our Alarm Receiving Centre in Southport, UK. Not a call centre overseas. Not a recorded message. A real person with your family member’s name, medical notes, and emergency contacts already on screen before the call connects. Our centre is TSA accredited, TEC QSF certified, and Cyber Essentials certified. Meet our monitoring team.
Who Is the Watch Best For?
Three common situations where the Smart Safety Watch makes the biggest difference.
Active and Independent
For those who go out regularly and want protection wherever they are.
- GPS tracking when out and about
- Looks like a normal watch
- Fall detection even outdoors
- Activity and step tracking
Family Peace of Mind
For families who want reassurance that help is always available.
- Know their location anytime
- Automatic fall alerts sent
- Family informed by our team
- 30-day trial
Everything Included as Standard
Charged and ready to wear
With Type-C USB cable
Fitted and activated
Connected from day one
Simple, clear instructions
Included as standard
30-Day Trial
We are so confident your loved one will benefit that we offer a 30-day trial before your first payment. Not right for any reason? Simply return it to us. Return postage is covered by the customer.
- Try before you pay
- £1.99 next-day delivery
- No contract on monthly plans
- Cancel at any time
Or choose the annual plan at £261.88 upfront
Important Information
Mobile Signal Requirements
This device requires a mobile signal to connect to our Care Team. In areas with no mobile signal, an alarm call cannot be made, two-way voice will not work, and your location cannot be identified — in the same way a mobile phone cannot make a call without signal. Our devices will operate on weaker signals, however a 4G connection is recommended for the fastest possible response.
Pacemakers and Implanted Cardiac Devices
If you have a pacemaker or other implanted cardiac device, keep the watch at least 15cm (6 inches) away from the device at all times. We recommend wearing the watch on the opposite wrist from your pacemaker — for example, on your right wrist if your pacemaker is on the left side. This follows international safety standards ISO 14117 and IEC 60601-1-2 covering electromagnetic compatibility for medical devices. Modern pacemakers are designed with strong shielding, but maintaining this distance ensures safe and comfortable use. If you have any concerns, please consult your GP or the manufacturer of your pacemaker before use.
Product Appearance
The device you receive may look slightly different from the images shown on this page. All devices supplied have the same features and functionality as described.
Fall Detection Limitations
Fall detection is highly accurate but may not detect all fall types (e.g. slow slides from a chair). It may occasionally trigger during vigorous activity. It offers an extra layer of protection, but wherever possible, the SOS button should be pressed to ensure help is requested.
Response Time
99.6% of alarm calls are answered within 60 seconds. This is a measured figure recorded across live alarm activations, not a target or estimate. In the rare cases where response takes slightly longer, our team continues to monitor until help arrives.
Common questions in Liverpool
Frequently asked questions
Does the watch work reliably across Merseyside?
Yes. The watch uses 4G mobile connectivity with strong coverage across Liverpool city centre, the Wirral, St Helens, Knowsley, Sefton, and surrounding areas. GPS tracking is accurate outdoors throughout Merseyside, and the watch uses Wi-Fi positioning for indoor estimates.
Can I get free delivery to Liverpool and Wirral postcodes?
We offer free next-day delivery to all Merseyside postcodes including L, CH (Wirral), and WA (St Helens/Warrington border) areas. Orders placed before 2pm are dispatched the same day.
How does the watch compare to Merseyside council pendant alarms?
Liverpool City Council, Wirral Council, and other Merseyside authorities offer pendant alarms that work within the home via a base unit connected to a landline. Our watch provides protection everywhere the wearer goes — at home, outdoors, on the bus, or visiting family in Formby. It is a mobile complement to home-based telecare.
Is the watch useful for elderly residents who use Merseytravel services?
Absolutely. The watch works on Merseyrail trains, Arriva buses, and across the Merseytravel network. GPS tracking lets you follow your loved one's journey in real time, and the SOS button works anywhere with 4G coverage — which includes the vast majority of Merseyside's public transport routes.
What happens if the watch detects a fall?
The built-in accelerometer identifies sudden impacts consistent with a fall. When triggered, the watch sends an alert with GPS coordinates to all nominated contacts and starts a 60-second countdown. If the wearer does not cancel the alert, the watch automatically calls the first contact on the list for two-way conversation.
Can I track the watch location from my own phone?
Yes. The free companion app (available for iPhone and Android) lets you view the wearer's real-time location on a map. You can also review location history and set up geofence zones around specific places to receive automatic alerts when the wearer arrives or leaves.
How do I set the watch up when it arrives?
Setup takes about ten minutes. Charge the watch, download the free app, scan the QR code on the watch, and add your emergency contacts. The built-in SIM is pre-activated so there is no need to visit a phone shop or arrange a separate contract.
Is the watch comfortable enough to wear all day?
Yes. The watch weighs just 50 grams and has a soft silicone strap that is adjustable to fit most wrist sizes. It is designed for all-day wear and is comfortable enough to sleep in if preferred, ensuring fall detection is active around the clock.
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Ready to Protect Your Loved One?
Start the 30-day trial today.
£1.99 next-day delivery • No contract • Cancel anytime
£25.99/mo includes your device, 24/7 UK monitoring, GPS tracking, fall detection, and unlimited SOS calls.
Cancel by phone or email, any time. No notice period on monthly plans. We confirm within 24 hours and you will not be charged again.
Or call our friendly UK team: 01704 332840
Book a callback at a time that suits you — evenings and weekends available
£1.99 delivery. First monitoring payment taken after your 30-day trial period.
“If you have any questions at all, please call us. We are a small UK team and we genuinely care about every person we protect.”
Hannah Pinnington, Managing Director
Holden Grange is a UK personal alarm and monitoring service based in Southport. TSA accredited. TEC QSF certified. Protecting families across the UK.