Smart Safety Watch
A Trained Operator. 60 Seconds Away. On Their Wrist.
Your loved one wears it like a normal watch. But when they fall, or press SOS, a real person answers — not an app, not a voicemail. A trained UK operator who can see where they are and send help immediately.
£1.99 delivery • First subscription payment after 30 days • Book a callback
Pay just £1.99 delivery to start the trial. If it is not right, simply return the device within 30 days. If you keep it, your subscription continues automatically after the trial.
Under UK law, personal alarms are VAT-free if the user has a long-term illness or disability. No paperwork needed.
TSA Members
UK Monitoring
CE Certified
Rated Excellent
TEC QSF Certified
Cyber Essentials
Bristol
Helping Bristol's Elderly Stay Safe and Independent
Bristol is one of the South West's most dynamic cities, but its steep streets and spread-out suburbs can make life challenging for older residents. With over 65,000 residents aged 65 and over in Bristol alone — and many more across neighbouring Bath, North Somerset, and South Gloucestershire — there is real demand for practical safety solutions. Our Smart Safety Watch meets that need. It provides GPS location tracking, automatic fall detection, and an SOS emergency button in a lightweight wristwatch that connects via 4G. Whether your loved one lives in Clifton, Bedminster, or one of the surrounding towns like Keynsham or Portishead, you can check their location anytime through the free companion app. Bristol's famously hilly terrain — from Park Street to Totterdown — makes fall detection particularly valuable. The watch's built-in accelerometer identifies fall patterns and sends alerts automatically, even if the wearer is unable to press the SOS button.
University Hospitals Bristol and Weston NHS Foundation Trust and the Bristol, North Somerset and South Gloucestershire Integrated Care Board actively support technology-enabled care for older adults. Our watch complements Bristol City Council's reablement and telecare services, providing continuous protection that follows the wearer beyond the reach of home-based alarm systems.
We also deliver to:
The moment that matters
How We Protect Your Loved One
Here is exactly how we keep your loved one safe, from the moment the SOS button is pressed to the moment help arrives.
We carry out regular checks on your loved one, reassure them, and update you until they are in safe hands.
How protection works
Wear. Alert. Respond. Stay.
Four steps. One promise. Your loved one is never alone.
Your loved one wears the device every day — in the shower, in the garden, at the shops. Protection is always on.
Falls detected automatically. One press of the SOS button sends an alert instantly. No phone needed. No app needed.
A trained UK operator answers in under 60 seconds. They speak through the device, see GPS location, and assess the situation calmly.
We contact family. We call emergency services if needed. We carry out check-in calls. We do not hang up until your loved one is safe.
How it works
Getting Started Takes Minutes, Not Days
Watch
Pendant
Choose Your Plan and Device
Take our quiz or call us. Select watch or pendant, monthly or annual. We will help you pick the right fit.
Receive and Activate
£1.99 next-day delivery. Your device arrives pre-configured and ready to use straight out of the box. Just charge and wear.
Press for Help, 24/7
Press the SOS button anytime, anywhere. 99.6% of alarm calls are answered in under 60 seconds by our UK team.
See it in action
Watch the Smart Safety Watch in Action
See exactly how the SOS button, two-way voice, fall detection, and GPS tracking work together to protect your loved one.
Start 30-Day TrialHow help reaches your loved one
Press the Button. We Handle Everything.
SOS Pressed
One press or automatic fall detection triggers the alert
Operator Answers
99.6% answered in under 60 seconds by our UK team
GPS Located
We see exactly where they are and talk through the device
Help Dispatched
Emergency services called. Family informed. We carry out check-in calls until help arrives.
How This Watch Protects Your Loved One
Life-saving protection
Fall Detection
Falls detected automatically — alarm triggers even if they can't press the button.
GPS Tracking
GPS locates them instantly — our team sees exactly where they are, even if they can't tell us.
Two-Way Voice
Our operator talks to them through the watch, calmly, until help arrives.
SOS Button
One press connects directly to our 24/7 UK monitoring team.
Health monitoring
Heart Rate
Continuous heart rate monitoring right on the wrist.
Blood Oxygen (SpO2)
Tracks blood oxygen saturation levels throughout the day.
Activity Tracking
Daily step count and movement monitoring.
Reminders
Medication and appointment alerts on the wrist.
Everyday convenience
Waterproof (IP67)
Worn in the shower where most falls happen. Never needs to come off. Avoid soaps, shampoos, cleaning products, salt water, and chemicals.
Up to 72-Hour Battery
Up to three days of protection on a single charge. 600mAh rechargeable battery.
4G Connected
Works anywhere in the UK. No Wi-Fi, no landline, no setup needed.
Future-Proof
4G technology, ready for the 2027 digital switchover.
Real people answering your call
Our UK Monitoring Centre
When your loved one presses the SOS button, it is answered by a trained, compassionate member of our team at our Alarm Receiving Centre in Southport, UK. Not a call centre overseas. Not a recorded message. A real person with your family member’s name, medical notes, and emergency contacts already on screen before the call connects. Our centre is TSA accredited, TEC QSF certified, and Cyber Essentials certified. Meet our monitoring team.
Who Is the Watch Best For?
Three common situations where the Smart Safety Watch makes the biggest difference.
Active and Independent
For those who go out regularly and want protection wherever they are.
- GPS tracking when out and about
- Looks like a normal watch
- Fall detection even outdoors
- Activity and step tracking
Family Peace of Mind
For families who want reassurance that help is always available.
- Know their location anytime
- Automatic fall alerts sent
- Family informed by our team
- 30-day trial
Everything Included as Standard
Charged and ready to wear
With Type-C USB cable
Fitted and activated
Connected from day one
Simple, clear instructions
Included as standard
30-Day Trial
We are so confident your loved one will benefit that we offer a 30-day trial before your first payment. Not right for any reason? Simply return it to us. Return postage is covered by the customer.
- Try before you pay
- £1.99 next-day delivery
- No contract on monthly plans
- Cancel at any time
Or choose the annual plan at £261.88 upfront
Important Information
Mobile Signal Requirements
This device requires a mobile signal to connect to our Care Team. In areas with no mobile signal, an alarm call cannot be made, two-way voice will not work, and your location cannot be identified — in the same way a mobile phone cannot make a call without signal. Our devices will operate on weaker signals, however a 4G connection is recommended for the fastest possible response.
Pacemakers and Implanted Cardiac Devices
If you have a pacemaker or other implanted cardiac device, keep the watch at least 15cm (6 inches) away from the device at all times. We recommend wearing the watch on the opposite wrist from your pacemaker — for example, on your right wrist if your pacemaker is on the left side. This follows international safety standards ISO 14117 and IEC 60601-1-2 covering electromagnetic compatibility for medical devices. Modern pacemakers are designed with strong shielding, but maintaining this distance ensures safe and comfortable use. If you have any concerns, please consult your GP or the manufacturer of your pacemaker before use.
Product Appearance
The device you receive may look slightly different from the images shown on this page. All devices supplied have the same features and functionality as described.
Fall Detection Limitations
Fall detection is highly accurate but may not detect all fall types (e.g. slow slides from a chair). It may occasionally trigger during vigorous activity. It offers an extra layer of protection, but wherever possible, the SOS button should be pressed to ensure help is requested.
Response Time
99.6% of alarm calls are answered within 60 seconds. This is a measured figure recorded across live alarm activations, not a target or estimate. In the rare cases where response takes slightly longer, our team continues to monitor until help arrives.
Common questions in Bristol
Frequently asked questions
Does the watch provide good coverage across Bristol and the surrounding area?
Yes. 4G coverage is strong across Bristol, Bath, Weston-super-Mare, Clevedon, Portishead, Keynsham, and Yate. GPS tracking works reliably outdoors throughout the region. The watch also uses Wi-Fi networks for indoor positioning in areas with weaker GPS signal.
Can you deliver to Bristol and North Somerset postcodes?
We offer free next-day delivery to all postcodes in the Bristol area including BS, BA (Bath), and surrounding North Somerset and South Gloucestershire areas. Orders placed before 2pm Monday to Friday ship the same day.
How does this compare to Bristol City Council's telecare alarm?
Bristol City Council offers a home-based telecare service with pendant alarms connected to a base unit. Our watch works anywhere via 4G — at home, on a walk along the harbourside, visiting the shops in Broadmead, or catching a bus to Bath. Many Bristol families combine both services for comprehensive protection inside and outside the home.
Is the watch helpful on Bristol's steep hills and uneven streets?
Very much so. Bristol's steep terrain — from Park Street to the hills of Totterdown and Knowle — increases fall risk for elderly residents. The automatic fall detection feature is designed for exactly these situations, sending alerts to family even if the wearer cannot press the SOS button after a fall.
What network does the watch connect to?
The watch contains a built-in multi-network 4G SIM card that automatically selects the strongest available signal. This means it works reliably across different parts of Bristol and the wider South West without being limited to a single mobile network provider.
Can I monitor the watch from a different city?
Yes. The companion app works from anywhere with an internet connection. If you live in London, Manchester, or overseas, you can still view your loved one's Bristol location in real time, receive SOS and fall alerts, and call the watch directly. There is no distance limitation.
Is there a minimum subscription period?
No. The monthly subscription is rolling and can be cancelled at any time with no exit fees, minimum term, or cancellation penalties. The subscription covers the built-in SIM, data, unlimited calls to emergency contacts, and full access to the companion app.
Can the watch be used by someone with arthritis or limited mobility?
Yes. The watch is designed with accessibility in mind. The SOS button is large and requires only a light press to activate. The silicone strap is soft and easy to fasten, and the watch face is clear with large text. No fine motor skills are needed to operate it day to day.
Not ready today?
Get Free Safety Tips & Exclusive Offers
Join families across the UK who receive our weekly guide to keeping loved ones safe and independent at home.
No spam, ever. Unsubscribe in one click.
Ready to Protect Your Loved One?
Start the 30-day trial today.
£1.99 next-day delivery • No contract • Cancel anytime
£25.99/mo includes your device, 24/7 UK monitoring, GPS tracking, fall detection, and unlimited SOS calls.
Cancel by phone or email, any time. No notice period on monthly plans. We confirm within 24 hours and you will not be charged again.
Or call our friendly UK team: 01704 332840
Book a callback at a time that suits you — evenings and weekends available
£1.99 delivery. First monitoring payment taken after your 30-day trial period.
“If you have any questions at all, please call us. We are a small UK team and we genuinely care about every person we protect.”
Hannah Pinnington, Managing Director
Holden Grange is a UK personal alarm and monitoring service based in Southport. TSA accredited. TEC QSF certified. Protecting families across the UK.