Common questions in Wolverhampton
Frequently asked questions
Does the pendant work across Wolverhampton and the wider Black Country?
Yes. The pendant uses 4G and GPS with excellent coverage across Wolverhampton, Walsall, Dudley, Bilston, and surrounding areas. The urban density of the Black Country means strong signal availability throughout.
How fast is delivery to Wolverhampton postcodes?
£1.99 next-day delivery covers all Wolverhampton and Black Country postcodes including WV, WS, and DY areas. Orders before 2pm are dispatched same day.
Why would someone choose a pendant over a watch?
Many elderly users find watches uncomfortable, too heavy, or too complex. The pendant is lighter at 43g, requires no wrist strap, has no screen to navigate, and the SOS button is larger and easier to press. For users with arthritis or swollen wrists, the pendant is often the preferred choice.
Can this pendant replace Wolverhampton council's community alarm?
Our pendant can serve as a standalone alarm or complement the council service. Council alarms typically only work at home near a base unit. Our pendant provides GPS-tracked protection everywhere — at home, outdoors, at the shops, or travelling across the Black Country.
Is the pendant shower-safe?
Yes. The pendant is designed for shower use and everyday splashes. We recommend wearing it at all times including in the shower, as bathrooms are the highest-risk area for elderly falls.
How does the fall detection know when someone has fallen?
Built-in sensors measure sudden changes in acceleration and orientation. When the pattern matches a fall, the pendant automatically sends an SOS alert with GPS location to nominated contacts — no button press needed.
Is there a contract or commitment?
No. The monthly plan is rolling with no minimum term and no cancellation fee. It includes the SIM, 4G data, GPS, fall detection, and companion app. Cancel at any time.
How long does the pendant battery last?
Up to five days per charge. The pendant charges on a magnetic dock in about two hours. Low-battery alerts are sent to family members through the companion app so the pendant is always ready.