SOS Pendant
One Button. A Real Person. Help on the Way.
No screens. No menus. No confusion. Just one large button that connects directly to a trained UK operator who can hear them, find them, and send help. Worn around the neck, it is always within reach — even after a fall.
£1.99 delivery • First subscription payment after 30 days • Book a callback
Pay just £1.99 delivery to start the trial. If it is not right, simply return the device within 30 days. If you keep it, your subscription continues automatically after the trial.
Under UK law, personal alarms are VAT-free if the user has a long-term illness or disability. No paperwork needed.
TSA Members
UK Monitoring
CE Certified
Rated Excellent
TEC QSF Certified
Cyber Essentials
Swansea
24/7 Pendant Monitoring for Swansea & South West Wales
Swansea and the surrounding communities of Neath, Port Talbot, and Llanelli have a significant elderly population, many of whom live independently along the South Wales coast. Families need a personal alarm that is genuinely simple enough for their elderly relatives to use without hesitation. Our SOS Pendant meets that need perfectly. It has one button, weighs 43g, and does not require the wearer to learn any technology. Press the button and an emergency GPS alert is sent to family. Fall detection provides automatic protection even when the button cannot be pressed. The pendant is especially popular among Swansea's elderly population because of its arthritic-friendly design. The large button requires minimal pressure, and there are no screens, straps, or fiddly controls. It hangs on a soft lanyard, is shower-safe, and works via 4G — no landline needed.
Swansea's coastal setting and the surrounding valleys present unique challenges for elderly residents. Our pendant works across urban Swansea, the Gower peninsula, and up into the Neath and Afan valleys, providing GPS-tracked safety wherever the wearer goes. It supports independent living in a region where families are often spread across different valleys.
We also deliver to:
The moment that matters
How We Protect Your Loved One
Here is exactly how we keep your loved one safe, from the moment the SOS button is pressed to the moment help arrives.
We carry out regular checks on your loved one, reassure them, and update you until they are in safe hands.
How protection works
Wear. Alert. Respond. Stay.
Four steps. One promise. Your loved one is never alone.
Your loved one wears the device every day — in the shower, in the garden, at the shops. Protection is always on.
Falls detected automatically. One press of the SOS button sends an alert instantly. No phone needed. No app needed.
A trained UK operator answers in under 60 seconds. They speak through the device, see GPS location, and assess the situation calmly.
We contact family. We call emergency services if needed. We carry out check-in calls. We do not hang up until your loved one is safe.
How it works
Getting Started Takes Minutes, Not Days
Watch
Pendant
Choose Your Plan and Device
Take our quiz or call us. Select pendant or watch, monthly or annual. We will help you find the right option.
Receive and Activate
£1.99 next-day delivery. Your pendant arrives pre-configured. Simply charge it and put it on. Ready in minutes.
Press for Help, 24/7
Press the SOS button anytime. 99.6% of alarm calls are answered in under 60 seconds by our UK team.
See it in action
Watch the SOS Pendant in Action
See how simple the pendant really is. One button press and our UK team answers in seconds. This short video shows you the entire process.
Start 30-Day TrialHow help reaches your loved one
Press the Button. We Handle Everything.
SOS Pressed
One large button press triggers the alert instantly
Operator Answers
99.6% answered in under 60 seconds by our UK team
Situation Assessed
Two-way voice lets operator speak through the pendant
Help Dispatched
Emergency services called. Family informed. We carry out check-in calls until help arrives.
How This Pendant Protects Your Loved One
Life-saving protection
Easy Press SOS Button
One press connects directly to a trained UK operator — large, tactile button designed for arthritic hands.
Two-Way Voice
Our operator talks to them through the pendant, calmly, until help arrives. No phone needed.
24/7 UK Monitoring
Connected to our Alarm Receiving Centre from day one. Real people, every hour of every day.
GPS Location
GPS locates them instantly — our team sees exactly where they are, even if they can't tell us.
Built for simplicity
Water Resistant
Safe to wear in the shower for daily use. Avoid bathing, swimming, and exposure to soaps, shampoos, cleaning products, salt water, or chemicals.
720mAh Multi-Day Battery
Large capacity battery with five power saving modes. Charge it once and it lasts for days.
Lightweight and Comfortable
Just 43g. Barely noticeable to wear. Lanyard and wrist strap options included.
4G Connected and Future-Proof
No Wi-Fi, no landline, no smartphone. Ready for the 2027 digital switchover.
Fall Detection
Falls detected automatically — alarm triggers even if they can't press the button.
Medication Reminders
Set vibration reminders so your loved one never misses a dose. Simple and discreet.
Real people answering your call
Our UK Monitoring Centre
When an alarm is raised, it is answered by a trained member of our team at our Alarm Receiving Centre in Southport, UK. Your loved one’s name, medical notes, and emergency contacts are already on screen before the call connects. Our centre is TSA accredited, TEC QSF certified, and Cyber Essentials certified. Meet our monitoring team.
Who Is the Pendant Best For?
Three common situations where the SOS Pendant makes the biggest difference.
Elderly Independence
For older adults who prefer simple, no-fuss technology they can rely on.
- Single-button operation
- No menus or screens
- 24/7 professional monitoring
- Wear around neck or on wrist
Family Peace of Mind
For families who want reassurance that help is always one button away.
- Answered within 60 seconds
- Family kept informed
- Continuous monitoring until safe
- 30-day trial
The question every family asks
What if They Are Reluctant to Wear It?
It's the most common concern families have. Here are some approaches that really work.
Most users forget they're wearing it within a week.
Everything Included as Standard
Ready to wear, fully activated
Dedicated charging dock
Mains charger included
Safety release neck cord
Simple, clear instructions
Connected from day one
30-Day Trial
Try the pendant at home for 30 days before your first payment. Not right for any reason? Simply return it to us. Return postage is covered by the customer.
- Try before you pay
- £1.99 next-day delivery
- No contract on monthly plans
- Cancel at any time
Or choose the annual plan at £261.88 upfront
Common questions in Swansea
Frequently asked questions
Does the pendant work across Swansea and the surrounding valleys?
Yes. The pendant uses 4G and GPS with good coverage across Swansea, Neath, Port Talbot, Llanelli, and the Gower. GPS works outdoors everywhere, and 4G coverage is reliable across SA postcodes.
How quickly can a pendant be delivered to Swansea?
Free next-day delivery covers all Swansea and South West Wales postcodes including SA areas. Orders before 2pm are dispatched same day.
Is the pendant suitable for Welsh-speaking elderly residents?
Yes. The pendant itself has no language requirement because there is no screen or text. It is a single button. The companion app used by family members is available in English. The pendant is purely physical — press for help.
Can the pendant work alongside Swansea council's community alarm service?
Yes. Swansea council's Telecare pendant works at home near a base unit. Our pendant adds mobile GPS protection outside the home — at Swansea Market, along the Mumbles Mile, visiting family in Neath, or anywhere with 4G coverage.
How does the pendant handle wet weather?
The pendant is shower-safe and splash-proof, so rain and wet weather are no problem. Living in South Wales means rain is a regular companion, and the pendant is built to handle it without any issues.
Can family members in different locations all receive alerts?
Yes. Multiple family members can be added as emergency contacts. All receive simultaneous alerts with GPS location when the SOS is triggered or a fall is detected, regardless of where they are.
What is included in the monthly plan?
The monthly subscription covers the SIM, 4G data, GPS tracking, fall detection alerts, and companion app. No setup fees, no hidden costs, no long-term commitment. Cancel any time.
How heavy is the pendant compared to a traditional alarm?
At 43g, the pendant is significantly lighter than most traditional pendant alarms. It weighs roughly the same as four coins. Wearers regularly report forgetting they have it on, which ensures they keep wearing it consistently.
Ready to Protect Your Loved One?
Start the 30-day trial today.
£1.99 next-day delivery • No contract • Cancel anytime
£25.99/mo includes your device, 24/7 UK monitoring, GPS tracking, fall detection, and unlimited SOS calls.
Cancel by phone or email, any time. No notice period on monthly plans. We confirm within 24 hours and you will not be charged again.
Or call our friendly UK team: 01704 332840
Book a callback at a time that suits you — evenings and weekends available
£1.99 delivery. First monitoring payment taken after your 30-day trial period.
“If you have any questions at all, please call us. We are a small UK team and we genuinely care about every person we protect.”
Hannah Pinnington, Managing Director
Holden Grange is a UK personal alarm and monitoring service based in Southport. TSA accredited. TEC QSF certified. Protecting families across the UK.
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