SOS Pendant
No screens. No menus. No confusion. Just one large button that connects directly to a trained UK operator who can hear them, find them, and send help. Worn around the neck, it is always within reach — even after a fall.
£1.99 delivery • First subscription payment after 14 days • Book a callback
Pay just £1.99 delivery to start the trial. If it is not right, simply return the device within 14 days. If you keep it, your subscription continues automatically after the trial.
Under UK law, personal alarms are VAT-free if the user has a long-term illness or disability. No paperwork needed.
TSA Members
UK Monitoring
CE Certified
Rated Excellent
TEC QSF Certified
Cyber Essentials
Newcastle
Newcastle upon Tyne and the wider North East — including Gateshead, Sunderland, North Shields, and Durham — have a proud tradition of close-knit communities. But as families become more dispersed, keeping elderly relatives safe requires practical solutions that do not depend on being nearby. Our SOS Pendant is designed for the North East's elderly residents who want safety without technology. At 43g, it hangs unobtrusively around the neck. There is one button — press it, and an emergency alert with GPS coordinates is sent to family. Automatic fall detection adds a safety net for those who cannot reach the button. The pendant is shower-safe, which matters because bathrooms are where most falls occur. It is arthritic-friendly, with a large button that requires minimal pressure. And it needs no landline, no base unit, and no smartphone — it connects directly to the 4G network.
The North East has some of the highest rates of elderly isolation in England. Our SOS Pendant helps bridge the gap between independence and safety, giving Newcastle's older residents confidence to go about their daily lives while keeping family connected. It works across all NE, DH, SR, and TS postcodes.
We also deliver to:
The moment that matters
Here is exactly how we keep your loved one safe, from the moment the SOS button is pressed to the moment help arrives.
We carry out regular checks on your loved one, reassure them, and update you until they are in safe hands.
How protection works
Four steps. One promise. Your loved one is never alone.
Your loved one wears the device every day — in the shower, in the garden, at the shops. Protection is always on.
Falls detected automatically. One press of the SOS button sends an alert instantly. No phone needed. No app needed.
A trained UK operator answers in under 60 seconds. They speak through the device, see GPS location, and assess the situation calmly.
We contact family. We call emergency services if needed. We carry out check-in calls. We do not hang up until your loved one is safe.
How it works
Watch
Pendant
Take our quiz or call us. Select pendant or watch. We will help you find the right option.
£1.99 next-day delivery. Your pendant arrives pre-configured. Simply charge it and put it on. Ready in minutes.
Press the SOS button anytime. 99.6% of alarm calls are answered in under 60 seconds by our UK team.
See it in action
See how simple the pendant really is. One button press and our UK team answers in seconds. This short video shows you the entire process.
Start 14-Day TrialHow help reaches your loved one
One large button press triggers the alert instantly
99.6% answered in under 60 seconds by our UK team
Two-way voice lets operator speak through the pendant
Emergency services called. Family informed. We carry out check-in calls until help arrives.
Life-saving protection
One press connects directly to a trained UK operator — large, tactile button designed for arthritic hands.
Our operator talks to them through the pendant, calmly, until help arrives. No phone needed.
Connected to our Alarm Receiving Centre from day one. Real people, every hour of every day.
GPS locates them instantly — our team sees exactly where they are, even if they can't tell us.
Built for simplicity
Safe to wear in the shower for daily use. Avoid bathing, swimming, and exposure to soaps, shampoos, cleaning products, salt water, or chemicals.
Large capacity battery with five power saving modes. Charge it once and it lasts for days.
Just 43g. Barely noticeable to wear. Lanyard and wrist strap options included.
No Wi-Fi, no landline, no smartphone. Ready for the 2027 digital switchover.
Falls detected automatically — alarm triggers even if they can't press the button.
Set vibration reminders so your loved one never misses a dose. Simple and discreet.
Real people answering your call
When an alarm is raised, it is answered by a trained member of our team at our Alarm Receiving Centre in Southport, UK. Your loved one’s name, medical notes, and emergency contacts are already on screen before the call connects. Our centre is TSA accredited, TEC QSF certified, and Cyber Essentials certified. Meet our monitoring team.
Three common situations where the SOS Pendant makes the biggest difference.
For older adults who prefer simple, no-fuss technology they can rely on.
For families who want reassurance that help is always one button away.
The question every family asks
It's the most common concern families have. Here are some approaches that really work.
Most users forget they're wearing it within a week.
Try the pendant at home for 14 days before your first payment. Not right for any reason? Simply return it to us. Return postage is covered by the customer.
What our customers say
Based on 24 Trustpilot reviews
Common questions in Newcastle
Yes. The pendant uses 4G and GPS with strong coverage across Newcastle, Gateshead, Sunderland, North Shields, Durham, and surrounding areas. It works reliably both in urban areas and in the North East's smaller towns.
£1.99 next-day delivery is available to all North East postcodes including NE, DH, SR, and TS areas. Orders placed before 2pm are dispatched same day.
Absolutely. The pendant is ideal for elderly people living alone. If your father falls, the pendant detects it automatically and alerts you with his GPS location — even if he cannot press the button. You can also check his location at any time through the companion app.
No. The pendant has a built-in SIM and connects directly to the 4G mobile network. No landline, no broadband, no base unit, and no Wi-Fi required. It works independently anywhere with 4G coverage.
Yes. The pendant is shower-safe and should be worn during showers for maximum protection. Bathrooms are the highest-risk location for falls, so continuous wear is strongly recommended.
The pendant contains miniaturised accelerometer sensors that detect the sudden impact and orientation change associated with a fall. When triggered, it sends an automatic SOS alert with GPS location to all nominated contacts.
The monthly subscription covers the SIM, 4G data, GPS tracking, fall detection alerts, and companion app access. There are no setup fees, hidden costs, or long-term contracts. Cancel anytime.
The pendant weighs exactly 43g — roughly the same as four or five pound coins. Wearers consistently report forgetting they have it on, which is essential because a personal alarm only works if it is actually worn.
Start the 14-day trial today.
£1.99 next-day delivery • No contract • Cancel anytime
£25.99/mo includes your device, 24/7 UK monitoring, GPS tracking, fall detection, and unlimited SOS calls.
Cancel by phone or email, any time. No notice period on monthly plans. We confirm within 24 hours and you will not be charged again.
Or call our friendly UK team: 01704 332840
Book a callback at a time that suits you — evenings and weekends available
£1.99 delivery. First monitoring payment taken after your 14-day trial period.
“If you have any questions at all, please call us. We are a small UK team and we genuinely care about every person we protect.”
Hannah Pinnington, Managing Director
Holden Grange is a UK personal alarm and monitoring service based in Southport. TSA accredited. TEC QSF certified. Protecting families across the UK.
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