SOS Pendant
One Button. A Real Person. Help on the Way.
No screens. No menus. No confusion. Just one large button that connects directly to a trained UK operator who can hear them, find them, and send help. Worn around the neck, it is always within reach — even after a fall.
£1.99 delivery • First subscription payment after 30 days • Book a callback
Pay just £1.99 delivery to start the trial. If it is not right, simply return the device within 30 days. If you keep it, your subscription continues automatically after the trial.
Under UK law, personal alarms are VAT-free if the user has a long-term illness or disability. No paperwork needed.
TSA Members
UK Monitoring
CE Certified
Rated Excellent
TEC QSF Certified
Cyber Essentials
Liverpool
Effortless Personal Safety Across Merseyside
Liverpool and its neighbouring communities across Merseyside — Wirral, St Helens, Knowsley, Bootle, Crosby, and Formby — are home to a significant elderly population. Many older residents live independently and take pride in their self-sufficiency, but their families often worry about falls and emergencies when they cannot be there. Our SOS Pendant was created for people who do not want a complicated device. It is not a smartwatch, not a phone, and not a gadget. It is a single-button pendant that weighs 43g and does one thing brilliantly: it calls for help when needed. Press the button or experience a detected fall, and your family receives an instant GPS alert. The pendant is shower-safe, meaning it stays on in the bathroom — the room where most falls happen. For Liverpool seniors with arthritis or limited hand mobility, the large button requires almost no pressure. There is nothing to charge every night, with battery life lasting up to five days.
Liverpool City Council's adult social care team and Merseyside's integrated care system both encourage technology to support independent living. Our pendant works without a landline or base unit, making it ideal for Liverpool's many residents in high-rise flats, terraced housing, and sheltered accommodation across L postcodes and beyond.
We also deliver to:
The moment that matters
How We Protect Your Loved One
Here is exactly how we keep your loved one safe, from the moment the SOS button is pressed to the moment help arrives.
We carry out regular checks on your loved one, reassure them, and update you until they are in safe hands.
How protection works
Wear. Alert. Respond. Stay.
Four steps. One promise. Your loved one is never alone.
Your loved one wears the device every day — in the shower, in the garden, at the shops. Protection is always on.
Falls detected automatically. One press of the SOS button sends an alert instantly. No phone needed. No app needed.
A trained UK operator answers in under 60 seconds. They speak through the device, see GPS location, and assess the situation calmly.
We contact family. We call emergency services if needed. We carry out check-in calls. We do not hang up until your loved one is safe.
How it works
Getting Started Takes Minutes, Not Days
Watch
Pendant
Choose Your Plan and Device
Take our quiz or call us. Select pendant or watch, monthly or annual. We will help you find the right option.
Receive and Activate
£1.99 next-day delivery. Your pendant arrives pre-configured. Simply charge it and put it on. Ready in minutes.
Press for Help, 24/7
Press the SOS button anytime. 99.6% of alarm calls are answered in under 60 seconds by our UK team.
See it in action
Watch the SOS Pendant in Action
See how simple the pendant really is. One button press and our UK team answers in seconds. This short video shows you the entire process.
Start 30-Day TrialHow help reaches your loved one
Press the Button. We Handle Everything.
SOS Pressed
One large button press triggers the alert instantly
Operator Answers
99.6% answered in under 60 seconds by our UK team
Situation Assessed
Two-way voice lets operator speak through the pendant
Help Dispatched
Emergency services called. Family informed. We carry out check-in calls until help arrives.
How This Pendant Protects Your Loved One
Life-saving protection
Easy Press SOS Button
One press connects directly to a trained UK operator — large, tactile button designed for arthritic hands.
Two-Way Voice
Our operator talks to them through the pendant, calmly, until help arrives. No phone needed.
24/7 UK Monitoring
Connected to our Alarm Receiving Centre from day one. Real people, every hour of every day.
GPS Location
GPS locates them instantly — our team sees exactly where they are, even if they can't tell us.
Built for simplicity
Water Resistant
Safe to wear in the shower for daily use. Avoid bathing, swimming, and exposure to soaps, shampoos, cleaning products, salt water, or chemicals.
720mAh Multi-Day Battery
Large capacity battery with five power saving modes. Charge it once and it lasts for days.
Lightweight and Comfortable
Just 43g. Barely noticeable to wear. Lanyard and wrist strap options included.
4G Connected and Future-Proof
No Wi-Fi, no landline, no smartphone. Ready for the 2027 digital switchover.
Fall Detection
Falls detected automatically — alarm triggers even if they can't press the button.
Medication Reminders
Set vibration reminders so your loved one never misses a dose. Simple and discreet.
Real people answering your call
Our UK Monitoring Centre
When an alarm is raised, it is answered by a trained member of our team at our Alarm Receiving Centre in Southport, UK. Your loved one’s name, medical notes, and emergency contacts are already on screen before the call connects. Our centre is TSA accredited, TEC QSF certified, and Cyber Essentials certified. Meet our monitoring team.
Who Is the Pendant Best For?
Three common situations where the SOS Pendant makes the biggest difference.
Elderly Independence
For older adults who prefer simple, no-fuss technology they can rely on.
- Single-button operation
- No menus or screens
- 24/7 professional monitoring
- Wear around neck or on wrist
Family Peace of Mind
For families who want reassurance that help is always one button away.
- Answered within 60 seconds
- Family kept informed
- Continuous monitoring until safe
- 30-day trial
The question every family asks
What if They Are Reluctant to Wear It?
It's the most common concern families have. Here are some approaches that really work.
Most users forget they're wearing it within a week.
Everything Included as Standard
Ready to wear, fully activated
Dedicated charging dock
Mains charger included
Safety release neck cord
Simple, clear instructions
Connected from day one
30-Day Trial
Try the pendant at home for 30 days before your first payment. Not right for any reason? Simply return it to us. Return postage is covered by the customer.
- Try before you pay
- £1.99 next-day delivery
- No contract on monthly plans
- Cancel at any time
Or choose the annual plan at £261.88 upfront
Common questions in Liverpool
Frequently asked questions
Does the pendant work across all of Merseyside?
Yes. The pendant uses 4G connectivity and GPS, providing reliable coverage across Liverpool, Wirral, St Helens, Knowsley, Bootle, Crosby, and Formby. It works anywhere with 4G signal, both indoors and outdoors.
How quickly can a pendant be delivered to Liverpool?
We offer free next-day delivery to all Merseyside postcodes including L, CH, WA, and PR areas. Orders placed before 2pm are dispatched the same day.
Is the pendant better than a wrist alarm for someone with arthritis?
Many users with arthritis prefer the pendant because there is nothing to strap on or take off. It simply hangs around the neck on a soft lanyard. The SOS button is large and requires minimal pressure — far easier than the small buttons on wrist-based devices.
Can the pendant be used alongside Liverpool council telecare?
Yes. Liverpool council's telecare pendants typically only work within the home. Our SOS Pendant provides mobile GPS protection outside the home — at the shops, in Sefton Park, visiting the Albert Dock, or travelling to St Helens. The two work well together.
What happens if my relative falls and cannot press the button?
The pendant has automatic fall detection built in. If the sensors detect a fall, an SOS alert with the wearer's GPS location is sent automatically to all nominated contacts — no button press required.
Is the pendant safe to wear in the shower?
Yes. The pendant is shower-safe and splash-proof. We encourage wearers to keep it on in the bathroom because that is where falls are most common. Remove it only for full submersion baths or swimming.
How many emergency contacts can be set up?
You can add multiple emergency contacts through the companion app. When the SOS is triggered, all contacts receive an alert simultaneously with the wearer's GPS location, so whoever is closest or available can respond.
Is there a contract or minimum term?
No. The subscription is monthly and rolling with no minimum commitment. Cancel at any time with no fees. The plan includes the SIM, 4G data, GPS tracking, fall detection, and full app access.
Ready to Protect Your Loved One?
Start the 30-day trial today.
£1.99 next-day delivery • No contract • Cancel anytime
£25.99/mo includes your device, 24/7 UK monitoring, GPS tracking, fall detection, and unlimited SOS calls.
Cancel by phone or email, any time. No notice period on monthly plans. We confirm within 24 hours and you will not be charged again.
Or call our friendly UK team: 01704 332840
Book a callback at a time that suits you — evenings and weekends available
£1.99 delivery. First monitoring payment taken after your 30-day trial period.
“If you have any questions at all, please call us. We are a small UK team and we genuinely care about every person we protect.”
Hannah Pinnington, Managing Director
Holden Grange is a UK personal alarm and monitoring service based in Southport. TSA accredited. TEC QSF certified. Protecting families across the UK.
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