In brief: Save 20% on your personal alarm. Check whether you qualify for 0% VAT under HMRC rules, who is eligible, and how the discount applies at checkout.
Can You Get 0% VAT on Personal Alarms in the UK?
Most people in the UK are paying too much for personal alarms. Not because the price is wrong, but because they do not realise they may legally qualify for 0% VAT.
This means you could save 20% instantly on SOS alarms and telecare systems. This is a government-backed scheme from HMRC for people who are chronically sick or disabled.
What Is VAT Exemption on Personal Alarms?
VAT exemption means you pay 0% instead of 20%, with the saving applied directly at checkout. You can read the official HMRC guidance here.
How Much Can You Actually Save?
| Without VAT Exemption | With VAT Exemption |
|---|---|
| Monthly price: £31.19 (inc. VAT) | Monthly price: £25.99 (0% VAT) |
| Annual total: £374.28 | Annual total: £311.88 |
| --- | You save over £62 per year |
Who Qualifies for VAT Exemption?
You may qualify if you are considered "chronically sick or disabled" by HMRC. This generally applies if your condition makes everyday tasks harder. Common qualifying conditions include:
- Arthritis, Parkinson's, or COPD
- Dementia or significant memory problems
- Mobility issues affecting daily life
- Long-term illness or terminal illness
Note: You do not qualify if you are elderly but otherwise fit, or if your condition is temporary (e.g., a broken leg).
How It Works (Step-by-Step)
At Holden Grange, we make the process simple. This is not a refund; the VAT is removed at the point of purchase.
- Select your alarm: Choose the best device for your needs.
- Complete the declaration: Fill in a simple form at checkout with the user's name and condition.
- VAT removed instantly: The 20% saving is applied before you pay.
Talk to Hannah - Check If You Qualify
If you are unsure about eligibility or need help with the VAT declaration, speak directly to Hannah for clear, honest advice.
Frequently Asked Questions
In most cases, no. You simply confirm eligibility through a self-declaration. However, we must keep a record of this for HMRC.
Yes. A family member or carer can purchase on your behalf as long as the product is for your personal use and you meet the criteria.
No. Qualification is based on how your condition affects your daily life, not your financial status or benefit records.
The customer or their representative completes the eligibility declaration using HMRC's rules. A supplier can explain the process but should not diagnose a condition or guarantee eligibility.
Final Thought: VAT exemption is one of the most overlooked savings in the UK for elderly care. If you qualify, you are legally entitled to 0% VAT, making life-saving safety more affordable. For help securing your discount, Holden Grange are the people to talk to.