A Trained Operator. 60 Seconds Away. On Their Wrist.

No. The watch works completely independently using its built-in 4G SIM. No smartphone, Wi-Fi, or landline is required.

Instantly connects to our UK-based monitoring team. Two-way communication happens through the watch, the situation is assessed immediately, and family or emergency services are contacted if needed.

99.6% of SOS calls are answered in under 60 seconds by our UK-based monitoring team, 24 hours a day, 365 days a year. We stay on the line, carry out regular check-in calls, and do not end the contact until your loved one is in safe hands.

Yes. It works anywhere with mobile signal, and GPS allows us to locate the user if needed.

Yes. The watch is IP67 waterproof and shower safe. We recommend wearing it around the clock — including in the shower, as this is where many falls happen. No need to take it off.

Fall detection uses advanced motion sensors to identify sudden impacts. It is highly accurate for most types of falls. However, slow slides from a chair or very gradual losses of balance may not always be detected. We always recommend pressing the SOS button if you are able to — fall detection is an additional safety net, not a replacement for the button. Our monitoring team is available 24/7 whenever the alarm is triggered, automatically or manually.

We will speak through the device to confirm everything is OK. There are no penalties or charges.

We treat it as an emergency and escalate immediately.

Up to 72 hours depending on use. Low battery alerts are included, and we recommend daily charging.

Monthly plans have no contract and can be cancelled at any time by phone or email — we confirm cancellation within 24 hours. Annual plans are paid upfront and save over £24 compared to paying monthly. There are no exit fees or penalties on either plan.

Yes. You can order a second device at half price for the same household under one bill payer.

The Smart Safety Watch arrives fully pre-configured and ready to wear. The box includes: the watch, magnetic charging dock, Type-C USB cable, UK charging plug, pre-installed 4G SIM card (activated), and a quick-start guide. Delivery is free and next-day on all orders.

Yes — completely. All Holden Grange devices are 4G and require no landline or broadband. The 2027 analogue telephone switchover will not affect them in any way. They are already future-proof.

Yes. We offer a 30-day trial. You try the watch at home for 30 days — if it is not right for any reason, simply return it. No first payment is taken until the trial period ends.

Yes. Users with a long-term illness or disability — including arthritis, heart disease, COPD, dementia, Parkinson's, diabetes, epilepsy, and many other conditions — qualify for 20% VAT relief. No paperwork or doctor's note needed. Simply declare at checkout. This saves £5.20 per month on the standard plan.

Yes. The automatic fall detection means an alarm is triggered even if the person cannot press the button. GPS tracking helps locate someone who may have wandered. The device requires no interaction beyond wearing it. Call us to discuss specific needs: 01704 332840

Our devices use 4G mobile signal and work wherever there is mobile coverage in the UK. In areas with very weak signal, performance may be reduced — the same as a mobile phone in a low-signal area. Our devices use a multi-network roaming SIM which automatically selects the strongest available network.

Yes. Tim is available including evenings and weekends. Book at: calendly.com/tim-hillman-holdengrange/30min

Yes. Family members can see the GPS location through our monitoring platform. Call 01704 332840 or book a call with Tim to set this up — takes minutes.