What is VAT Relief?
VAT Relief (also known as VAT exemption) is a government scheme that allows people with certain long-term health conditions or disabilities to purchase essential safety equipment without paying the standard 20% Value Added Tax.
For Holden Grange customers, this means you could save up to £60 on a typical safety alarm system, making vital protection more affordable for those who need it most.
The UK government recognizes that safety systems like personal alarms and monitoring services are essential for many people with long-term health conditions, and has made provisions to ensure these vital systems are more accessible.
Key Benefits
- Save 20% on eligible safety systems and services
- No need to be registered disabled or claiming benefits
- Simple declaration process during checkout
- Our team handles all the paperwork for you
Do You Qualify?
To qualify for VAT Relief on Holden Grange safety solutions, you need to have a chronic illness or disability that meets HMRC's definition of "chronically sick or disabled".
You qualify if you have:
- A physical or mental impairment that has substantial long-term effects on your daily activities
- A condition that is treated by the medical profession as a chronic illness
- A permanent or long-term disability that requires the use of safety equipment
You do NOT need to be officially registered as disabled or be receiving disability benefits to qualify.
What doesn't qualify:
- Temporary conditions (such as a broken limb)
- Age alone is not a qualifying factor
- Purchasing on behalf of someone who doesn't meet the criteria
Common qualifying conditions include:
Not sure if your condition qualifies? Our team can help determine your eligibility.
How to Claim Your VAT Relief
At Holden Grange LTD, we've made claiming your VAT exemption straightforward and hassle-free. Here's how you can claim when purchasing your safety solution:
When Ordering Online
- Add your chosen safety system to your basket
- During checkout, you'll be asked if you qualify for VAT Relief
- Select 'Yes' and choose your qualifying condition from the dropdown menu
- Complete your simple declaration
- The VAT amount will be automatically removed from your total
When Ordering by Phone
- Call our dedicated customer care team at 0800 123 4567
- Let our advisor know you believe you qualify for VAT Relief
- They will ask about your qualifying condition
- Complete a verbal declaration
- We'll process your order with the VAT exemption applied
Important Note:
When you claim VAT Relief, you're making a declaration that you meet the eligibility criteria defined by HMRC. This declaration is kept on file as required by tax regulations. Please ensure that you qualify before making a claim.
Please note that VAT will still apply to key safes and certain accessories, even if you qualify for relief on the main alarm system.
Why Choose Holden Grange for Your Safety Needs?
TSA Accredited Member
UK-Based Monitoring
CE Certified Devices
Trusted by Families & Councils
Rated Excellent on Trustpilot
Our Safety Promise
At Holden Grange, we're committed to providing reliable safety solutions for everyone, whether you're an individual looking for personal protection or a care organization seeking systems for multiple users.
Our 24/7 Alarm Response Centre (ARC) answers 99% of emergency calls within 60 seconds, ensuring help is always at hand when you need it most.
Frequently Asked Questions
Do I need proof of my condition to claim VAT Relief?
No, you don't need to provide medical evidence or documentation when making your claim. However, you should only claim if you genuinely meet the criteria as defined by HMRC.
Can I claim VAT Relief if I'm purchasing for someone else?
Yes, if you're buying a safety system for someone who meets the eligibility criteria, you can claim VAT Relief on their behalf. You'll need to provide their details during the declaration process.
Is there a limit to how many items I can purchase VAT-free?
There's no specific limit to the number of eligible items you can purchase VAT-free, as long as they're for the personal use of the qualifying individual.
What if I'm not sure if my condition qualifies?
If you're uncertain whether your condition meets the criteria for VAT Relief, we recommend consulting with your healthcare provider. Our customer service team can also provide guidance based on HMRC guidelines.