UK's Major Infrastructure Changes:
Are Your Systems Ready?

Costs vary significantly based on your current setup. Simple adapter solutions start from £50, while complete system replacements can be several hundred pounds. Mobile device upgrades range from £15 for basic 4G phones to more for smartphones. Our free assessment identifies the most cost-effective solution for your specific needs, and we offer flexible payment plans.

Yes, you can keep both landline and mobile numbers during the transitions. Number portability is protected by law. This is particularly important for telecare users whose emergency contacts have their numbers stored, and for businesses with established contact numbers.

Rural areas face unique challenges. For PSTN switchover, you need reliable broadband for digital phone services. For mobile networks, ensure 4G coverage exists before 2G is switched off. The Shared Rural Network programme is expanding 4G coverage, but some areas may need satellite or specialist solutions. Our assessment includes coverage checking for your specific location.

Digital phone services work over your existing broadband connection. While you don't necessarily need to upgrade, a stable connection is important for call quality. If you don't have broadband, providers must offer alternatives like a dedicated digital line service. We can advise on the best solution for your situation.

Many devices use phone lines or mobile networks: telecare alarms, burglar alarms, fire alarms, CCTV systems, door entry systems, lift alarms, payment terminals, smart meters, fax machines, franking machines, modems, and various IoT devices. Any device connected to a phone line or using 2G/3G mobile connectivity needs checking.

Emergency calls will work on digital lines, BUT only if you have power. During power cuts, digital phones won't work without battery backup. Mobile phones can make emergency calls on any available network, but need at least 4G capability as 3G switches off. Providers must offer solutions for vulnerable customers who rely on emergency access.

For PSTN: Areas are being switched in phases, but all must complete by January 2027. Your provider should contact you 4+ weeks before your switch. For mobile networks: 3G switch off is happening NOW with different timelines per provider. Check with your specific provider for local dates. Our assessment includes checking your area's timeline.

'Stop sell' means no NEW connections are available - this already happened for PSTN in September 2023. Existing services continue working. 'Switch off' is when services are permanently disconnected - January 2027 for PSTN, various dates for mobile networks. Between stop sell and switch off, you must migrate to new technology.

It depends on what you use. Many modern devices use BOTH - e.g., alarms with landline primary connection and mobile backup. Best practice is upgrading to solutions that work independently of both old technologies - e.g., 4G/5G devices that don't need landlines. This provides maximum resilience and future-proofing.

For PSTN switchover: Simple transitions may just need you to plug your phone into your router. However, vulnerable customers, telecare users, and complex setups qualify for free engineer visits. For mobile devices: Usually no visit needed - just device replacement. We arrange engineer support where needed as part of our service.

Don't wait for provider contact - be proactive. Providers are overwhelmed and may not reach everyone in time. Contact them directly to check your switchover date and compatibility. Our free assessment provides independent advice regardless of provider contact. Early action avoids last-minute panic and ensures continued service.

Yes! Modern alternatives often provide better service at lower cost. 4G/5G routers can replace landlines entirely. Mobile-based telecare removes dependency on phone lines. Internet-based services offer more features. We help identify the best alternatives for your needs, potentially saving money while improving service.

Traditional PBX systems using ISDN lines must be replaced or upgraded. Options include cloud-based VoIP systems, SIP trunking for existing compatible PBX, or complete replacement with modern solutions. Benefits include lower costs, remote working capability, and advanced features. We provide business-specific assessments and migration planning.

Digital services often make international calling cheaper and clearer. VoIP technology enables free calls between compatible services worldwide. Mobile roaming continues as normal on 4G/5G networks. Some countries have already completed their switch offs, so international compatibility improves with digital services.

For phones: Check settings for VoLTE/4G calling capability. For alarms: Look for digital compatibility markings or contact manufacturer with model number. For mobile devices: Check if 4G/5G appears in network settings. Warning: Devices may seem to work initially but fail intermittently on wrong technology. Professional testing is recommended for critical systems.

Providers must offer extra support including: free engineer visits, battery backup units, accessible equipment, and priority migration. Government monitors vulnerable user protection. Local authorities coordinate with telecare providers. Family members can register as contacts. We specialize in vulnerable user transitions with appropriate care and support.

Most modern smart home devices use WiFi/internet rather than phone lines or 2G/3G, so aren't directly affected. However, older smart meters, some security systems, and certain IoT devices may use 2G/3G connectivity. Check each device's specifications. The switch to digital infrastructure generally improves smart home reliability and features.