Next‑Generation Monitoring Station
Our state‑of‑the‑art UK Alarm Receiving Centre delivers unmatched protection with industry‑leading response times, providing peace of mind when you need it most.
Key service statistics
Our Monitoring Centre
At Holden Grange, we believe that effective emergency response goes beyond simply answering calls. Our UK‑based Alarm Receiving Centre (ARC) is built on a foundation of care, reliability and cutting‑edge technology to ensure your safety and well‑being.
Our monitoring station is located in the heart of the UK and is staffed 24/7 by a team of trained operators who are dedicated to providing exceptional service and support. We understand that when an alarm is triggered, every second counts, which is why we've invested in the most advanced monitoring systems available.
24/7 Monitoring
Our UK‑based monitoring centre is staffed round the clock, providing peace of mind no matter when you need assistance. Every alert is answered promptly by a caring professional.
TSA Members
Our monitoring centre is working towards TEC QSF certification with the Telecare Services Association (TSA).
Personal Care Approach
We treat each customer as an individual, securely storing your preferences and medical information to provide tailored support when you need it most.
Digital Switchover Ready
Our systems are fully prepared for the UK's digital switchover, ensuring continuous protection as networks transition to digital.
Safeguarding Training
Our monitoring team undergoes training in safeguarding protocols to coordinate effectively with emergency services.
Seamless Communication
We maintain direct lines with emergency services, healthcare providers and your contacts for swift, effective response.
UK‑Based Monitoring Station
Our state‑of‑the‑art UK Monitoring Station is strategically located to provide rapid response and continuous protection nationwide.
Holden Grange Monitoring Centre
Equipped with redundant power, multiple communication channels and advanced security to ensure continuous operation.
With cutting‑edge technology and dedicated staff, our centre provides comprehensive coverage across the UK, ensuring help is just a button press away.
What Our Customers Say
The response from the monitoring team has been outstanding. When my mother fell last month, they answered within seconds and stayed on the line until help arrived.
Customer since 2022
Meet Our Team
Our success is built on the dedication and expertise of our team. From our monitoring specialists to our technical support staff, everyone at Holden Grange is committed to providing exceptional service and support.
Hannah
ARC Manager
Hannah leads our monitoring station with exceptional attention to detail and extensive emergency response experience.
Dave
ARC Operator
With over a decade of experience in emergency response, Dave brings exceptional technical expertise and a calm demeanour.
Dale
ARC Operator
Dale's background in healthcare and emergency services provides invaluable expertise to our monitoring team.
Paul
ARC Operator
Paul's compassionate approach and extensive training in crisis management make him invaluable to our team.
Nigel
ARC Operator
Nigel brings extensive experience in emergency coordination and community support to our monitoring team.
Tim
Sales Manager
Tim brings over 25 years of expertise in care services, enhancing brand visibility and promoting Holden Grange's commitment to supporting independence.
Christine
ARC Operator
Christine's extensive experience in telecare monitoring and compassionate approach ensures clients receive prompt, personalised assistance when needed.
What Makes Our Monitoring Service Different?
We Don't Just Respond, We Resolve
We call emergency services and carry out deterioration calls every 30 minutes until help arrives, coordinating throughout.
Digital Switchover Experts
We’ve fully tested our systems with Openreach for the UK's digital telephone switchover, ensuring continuous protection.
UK‑Based Service
Our monitoring centre is fully UK‑based and staffed by our own professionals, ensuring consistent, high‑quality service.
Personal Care Approach
We store your medical info securely to coordinate the most appropriate response for your situation.
Ready to Experience the Holden Grange Difference?
Join thousands who rely on our monitoring service for safety and peace of mind. Our team is ready to support you.