For next day delivery please order by 5pm on weekdays. On Saturdays, please order by 12-noon and Sundays by 10am.

Your personal alarm can be setup within 24-hours of ordering, with completion of a New Customer Form.

If you change your mind, you can cancel your subscription to our personal alarm Care Service and return your products for a refund within 30 days of delivery, if the products are still in their original, intact packaging, and the product has not been used or damaged.

Pay-Monthly Subscriptions:
When you choose to pay monthly for our Care Service with a Personal Alarm Watch you commit to an initial term of 3 months. Past the initial term, monthly payments will continue to be taken on the same date until we hear from you requesting a cancellation. We require 30 days' notice for any cancellation request.

Our fall detection devices use built-in accelerometers to detect sudden movements followed by a rapid stop. The system is carefully calibrated to reduce false alarms from normal activity.

Because of this balance, fall detection can't guarantee to detect every fall. Some types of falls may not meet the trigger conditions. If you have a fall and are able to, you should always press the button manually.

We endeavour to answer 99% of emergency alarm calls within 60 seconds, in alignment with our commitment with the TEC QSF.

If you have an alarm device that relies on an unlocked SIM card, it will need a mobile signal to connect to us. If you are a location with no available mobile signal, an alarm call cannot be made.

Our 4G devices use multi-network roaming SIMs to find the best available signal, making them far more reliable than a standard mobile phone.