About Holden Grange

Safeguarding lives and promoting independence through reliable, responsive, and people-focused safety solutions for over 30 years.

Discover Our Story Meet the Team

Holden Grange - Trust Badges

TSA Members

UK-Based Monitoring

CE Certified Devices

Rated Excellent on Trustpilot

TEC QSF Certified

Cyber Essentials Certified

Holden Grange - Our Story

30+

Years Experience

99%

SOS Calls Answered Within 60 Seconds

24/7

UK Support

Our Story

For over three decades, Holden Grange has evolved from a small family-run care business into a trusted leader in personal safety technology, providing peace of mind to thousands across the UK.

Our recent TEC QSF Accreditation demonstrates our commitment to the highest standards in Technology Enabled Care. Combined with our team's 30+ years of experience, we're positioned as industry leaders in quality telecare services.

Our people-first philosophy guides everything we do. From technological innovations to customer interactions, we believe everyone deserves to feel safe and supported. We've invested in cutting-edge technology while maintaining our focus on compassionate, person-centred care.

Today, we're at the forefront of UK telecare innovation, serving individuals and organisations with reliable, responsive safety solutions that truly make a difference in people's lives.

Family Values

Personal touch from our family-business origins, treating each client with respect.

Continuous Innovation

Constantly improving technology to provide the most effective safety solutions.

Client-Centred

Every decision guided by what's best for our clients' independence and quality of life.

CERTIFIED EXCELLENCE

Industry-Leading Safety Accreditations

Your Protection Guaranteed by the UK's Gold Standards

TSA Members

Proud members of the Telecare Services Association, representing 350+ UK organisations. We're committed to the highest ethical standards, ensuring legally compliant services that prioritise your safety and independence above all else.

TEC QSF Certified

Awarded the prestigious TEC Quality Standards Framework—the only UKAS-accredited certification for UK telecare. Independently audited across 10 core standards and a TEC monitoring module for unmatched quality assurance.

24/7 Protected

Independently Verified

UK's Highest Standards

Excellence Assured

The TEC Quality Standards Framework (QSF) is the only UKAS-accredited certification in the Technology Enabled Care sector. UKAS (the UK's national accreditation body) ensures certification schemes are robust and trustworthy. This means our TEC QSF accreditation has been independently verified to meet high, nationally recognised standards.

Explore Our Services

Our Services

We provide a comprehensive range of telecare and personal alarm solutions designed to suit both individual users and organisations. Our flagship SOS Alarm devices, coupled with 24/7 professional monitoring, ensure that help is always just the press of a button away.

Individuals and Families

Our personal alarm systems provides access to help when you need it most. With GPS tracking, fall detection, and 24/7 UK-based monitoring, you can live independently with complete confidence.

GPS-enabled SOS alarms with nationwide coverage
Automatic fall detection technology
Two-way communication with emergency operators
Waterproof devices for complete protection
Family notification system
No landline required

Care staff monitoring multiple telecare systems

Care Providers and Organisations

Comprehensive telecare solutions designed for care homes, housing associations, and healthcare providers. Our scalable systems integrate seamlessly with existing care protocols.

Bulk device deployment and management
Integrated alarm receiving centre services
Custom reporting and analytics
Staff training and ongoing support
24/7 professional monitoring
Compliance with care standards

Our Monitoring Centre

At the core of our operations is the Holden Grange Alarm Receiving Centre (ARC), a professional, UK-based hub staffed 24/7 by trained operators. Whether it's a fall, emergency, or wellbeing check, our ARC is ready to act without delay, giving users, families, and care teams complete peace of mind around the clock.

Our state-of-the-art monitoring centre employs the latest technology to ensure rapid response times and seamless communication with emergency services. Every alert is handled by a caring professional who understands the importance of both efficiency and empathy during times of need.

Learn More About Our ARC

Holden Grange monitoring station control room

Why Choose Holden Grange?

Our approach to telecare is built on a foundation of experience, reliability, and genuine care for those we serve. When you choose Holden Grange, you're choosing a partner committed to your safety and independence.

30+ Years of Experience

Three decades of expertise in the care and safety sector, evolving with technology whilst maintaining our commitment to personal service.

Trusted by Thousands

We've earned the trust of families and professionals across the UK by delivering on our promises and prioritising client wellbeing.

Tailored Solutions

We recognise that every client has unique needs, which is why we offer customisable solutions for both individuals and organisations.

Advanced Technology

Our devices incorporate the latest advancements in telecare technology, backed by human support that understands the importance of compassion.

UK-Based Support

Our monitoring centre and support team are fully UK-based, ensuring high-quality service and understanding of local emergency protocols.

Person-Centred Care

We believe that technology should enhance human connection, not replace it. Our approach is always compassionate and person-centred.

Meet Our Team

Our success is built on the dedication and expertise of our team. From our monitoring specialists to our technical support staff, everyone at Holden Grange is committed to providing exceptional service and support.

Hannah

ARC Manager

Hannah leads our monitoring station with exceptional attention to detail and extensive emergency response experience.

Dave

ARC Operator

With over a decade of experience in emergency response, Dave brings exceptional technical expertise and a calm demeanour.

Dale

ARC Operator

Dale's background in healthcare and emergency services provides invaluable expertise to our monitoring team.

Paul

ARC Operator

Paul's compassionate approach and extensive training in crisis management make him invaluable to our team.

Nigel

ARC Operator

Nigel brings extensive experience in emergency coordination and community support to our monitoring team.

Tim

Sales Manager

Tim brings over 25 years of expertise in care services, enhancing brand visibility and promoting Holden Grange's commitment to supporting independence.

Christine

ARC Supervisor

Christine's extensive experience in telecare monitoring and compassionate approach ensures clients receive prompt, personalised assistance when needed.

Kim

Customer Care Specialist

Kim provides dedicated support to our customers and their families, ensuring everyone feels confident and secure with their Holden Grange telecare system.

Ready to Experience the Holden Grange Difference?

Don't leave your safety to chance. Join thousands of satisfied customers across the UK who trust Holden Grange to provide unparalleled protection and peace of mind. Our expert team is standing by to help you find the perfect telecare solution tailored to your unique needs.

Get Your Free Consultation Today Explore Our Life-Saving Solutions