Tim Hillman is Sales Manager at Holden Grange, a UK personal alarm company based in Southport. Tim is the named contact for the Talk to Tim service, and the person most Holden Grange customers speak to when they call.

Tim spends his week talking with families across the country about choosing the right monitored personal alarm for an older parent, partner or relative. He helps families think through whether a pendant or a watch would suit, how much fall detection matters in their case, and how to fit an alarm into the wider picture of someone's life and care. There is never any pressure to buy.

Tim also writes Holden Grange's consumer guides on staying safe and independent at home, including the buying guide, the top-features guide, and the guides on choosing between different alarm types. His goal in the writing is the same as on the phone: clear, honest information that helps families make a good decision, rather than sales spin.