What Is TEC QSF? Why This Telecare Certification Matters for Holden Grange and the People We Support

 

What Is TEC QSF? Why This Telecare Certification Matters for Holden Grange and the People We Support

At Holden Grange, quality isn’t just a buzzword—it’s the foundation of everything we do. That’s why we’re proud to say we are now fully TEC QSF certified.

But what exactly is TEC QSF, and why does it matter when choosing a telecare provider or lone worker safety solution? Whether you're commissioning services on behalf of a local authority, searching for a reliable 24/7 monitoring partner, or simply looking for peace of mind for yourself or a loved one, this guide explains what TEC QSF is—and why it matters.

What Is TEC QSF?

TEC QSF stands for Technology Enabled Care Quality Standards Framework, created by the TSA (Technology Enabled Care Services Association)—the UK’s national body for telecare and telehealth.

It’s a formal, independently audited framework that sets high standards for organisations delivering services such as:

  • 24/7 alarm and emergency response monitoring

  • Personal alarms and digital lifelines

  • Lone worker safety solutions

  • GPS tracking and fall detection

  • Telecare and wellbeing services

Being TEC QSF certified means we’ve passed rigorous checks to show that we deliver services which are safe, effective, and person-centred, with strong governance and a clear focus on quality.

What Does TEC QSF Cover?

The framework looks closely at every part of service delivery to make sure care is consistent, reliable, and safe. Key areas include:

1. Safety and Risk Management

We must show that users are protected in both day-to-day use and emergencies, with clear systems in place for identifying and managing risk.

2. Service Delivery and Reliability

How quickly and accurately we respond to calls is measured, with a focus on maintaining consistent, dependable monitoring.

3. Data Protection and Information Governance

All customer data must be stored and managed securely, in line with GDPR and other UK privacy legislation.

4. Person-Centred Care

Services must be adapted to meet the unique needs of each user, supporting independence, dignity, and respect.

5. Ongoing Improvement and Innovation

We’re expected to learn from incidents and feedback, evolve with new technology, and continually improve our services.

6. Staff Training and Accountability

Our team must be well-trained, competent, and supported—with safeguarding and professional development prioritised.

Why Does TEC QSF Certification Matter?

Choosing a TEC QSF-certified ARC (Alarm Receiving Centre) like Holden Grange offers confidence and clarity. It means:

  • You’re working with a fully audited, compliant provider

  • Your systems are supported by trained staff and monitored around the clock

  • There’s a clear focus on safety, responsiveness, and ethical service delivery

  • You can trust that quality isn’t left to chance—it’s built into every level of care

Holden Grange: Proud to Be TEC QSF Certified

We’ve worked hard to meet the framework’s high standards and continue to maintain them every day. Our journey to certification included:

  • ✅ Strengthening internal procedures and service documentation

  • ✅ Delivering in-depth training to our ARC operators and response teams

  • ✅ Improving system resilience and reducing response times

  • ✅ Listening to customers and strengthening feedback channels

  • ✅ Completing independent audits and external reviews

We’re proud of the outcome—but even prouder of what it means for those who rely on us.

What TEC QSF Means for You

Whether you’re a business, local authority, or an individual customer, working with a TEC QSF-certified provider like Holden Grange gives you:

  • Confidence in a secure, high-quality monitoring service

  • Reassurance that we’re fully audited and accountable

  • Clear, responsive support when you or your loved one needs it

  • Safer outcomes for residents, lone workers, and vulnerable individuals

  • A partner who genuinely prioritises dignity, care, and security

Whether you’re caring for a family member, equipping lone staff with safety devices, or commissioning services for your organisation—you can trust Holden Grange to deliver.

Our Commitment to Quality Never Stops

At Holden Grange, we’re not just meeting the standard—we’re aiming to lead the way. Alongside our TEC QSF certification, we are:

  • ✅ Registered with the TSA

  • ✅ Fully compliant with CE and RoHS safety standards for all hardware

  • ✅ Certified under the Cyber Essentials scheme, proving we take cyber security and data protection seriously

  • ✅ Rated “Excellent” on Trustpilot by our customers

  • ✅ Delivering UK-based 24/7 emergency monitoring with real people at the other end of the line

  • ✅ Providing end-to-end telecare and lone worker safety solutions, including device branding, installation, and ongoing support

We believe that safety, trust, and transparency should never be optional—and we’re proud to deliver on all three.

Get in Touch

If you’re looking for a TEC QSF-certified organisation who combines technical expertise with genuine care, we’d love to hear from you.

📍 Holden Grange
140 Norwood Road
Southport
Merseyside
PR8 6EH

📞 01704 332840
📧 info@holdengrange.com
🌐 www.holdengrange.com

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