How It Works
Step 1
Alarm Is Pressed
The device will connect to the UK-based control room and the user will be personally greeted by a friendly care team operator. The user will be able to speak and hear directly through their GPS device or through their home lifeline base-unit.
Step 2
Automatic Fall Detector
We offer a fall detector upgrade which means the device will automatically connect to the control room if a fall occurs. This ensures help is arranged even if the user is unable to press the button due to shock, confusion, or unconsciousness.
Step 3
Family, Friends and Neighbours Alerted
The control room will get in touch with family, friends or neighbours listed on the user’s account to keep them updated with any incidents which may occur. The contacts may be asked to attend to help. If this isn’t possible we will arrange other means of help.
Step 4
Emergency Services Alerted
If listed contacts can’t attend, we will dispatch the emergency services. If the alarm call is more serious and an ambulance is required, this will be arranged quickly while keeping the user calm at all times and notifying family and friends at every stage of the emergency.